Chat Support Executive

7 days ago

New Delhi, India Silvermine Group Full time

The Chat Support Executive will be responsible for managing customer interactions via chat, email, and phone, ensuring timely and accurate resolution of queries in line with company standards. The role requires strong communication skills, attention to detail, and adherence to compliance guidelines. The individual will also support team improvement initiatives and maintain service quality across all interactions. This position involves working in rotational and US night shifts to support global operationsKEY RESPONSIBILITIES:- Resolving customer queries over Chat, Email & phone. - Ensure zero compliance issues in terms of customer service. - Typing speed of 45 WPM & with an accuracy of 97%. - Conduct activities & plans strategy to bring improvement in the teams assigned - Should be flexible with US night and rotational shifts. - Excellent written, verbal & interpersonal communication skills in English.PREFERRED QUALIFICATIONS & REQUIRED SKILLS:- Bachelor’s degree is mandatory. - Minimum of 2 years of experience in US / International BPO voice process. - We require a typing speed of up to 45 words per minute (WPM) with a minimum accuracy of 97%. - Excellent communication and interpersonal skills. - Strong attention to detail and analytical mindset. - Ability to provide constructive feedback and motivate team members.PERKS OF JOINING:The Culture: most companies talk about their values, we live them.- Supportive Culture: We value teamwork, mentorship, and professional development, and we show it by providing top-notch employee experience and training programs, and incentivizing team growth. - Work-Life Balance: We support and encourage our employees to create a healthy balance between personal and professional life. - Rewards and Recognitions: Competitive compensation, annual and spot bonuses, and a focus on recognizing hard work with well-earned rewards are part of our DNA. - Innovative Work: Contribute to cutting-edge solutions for e-commerce and SaaS businesses.The Work: stability of a market leader with the hunger for innovation and growth of a start-up- Impactful & Broad Role: You will have a seat at the table when it comes to key management decisions, drive critical marketing strategy and decisions, and have a voice in key product and user experience decisions. - Growth Opportunities: Learn and grow from market veterans, take advantage of a fast-paced, collaborative environment, and enjoy the ability to move up the ladder when you earn it. - Competitive Benefits: Access comprehensive insurance for health (incl. parents), life and personal accident.ABOUT SILVERMINE GROUP:Silvermine Group is the largest & most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and certified by the IRS - helping over 100,000 customers every year file federally required documents - such as IRS Form 2290, Form 8849, and MCS-150 - accurately, securely, and on time. Our technology, highly skilled customer support, and relentless focus on product improvement and growth ensures that our customers’ equipment stays on the road and their businesses keep humming.Website: Silvermine Group Products:eform2290 and emcs150Apply on: careers@silverminegroup.com Location: Bangalore

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