Senior Specialist, IPTX

Why should you choose us? Rakuten Symphony is reimagining telecom, changing supply chain norms and disrupting outmoded thinking that threatens the industry’s pursuit of rapid innovation and growth. Based on proven modern infrastructure practices, its open interface platforms make it possible to launch and operate advanced mobile services in a fraction of the time and cost of conventional approaches, with no compromise to network quality or security.Rakuten Symphony has operations in Japan, the United States, Singapore, India, South Korea, Europe, and the Middle East Africa region. For more information, visit: https://symphony.rakuten.com Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global.To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development.Let’s build the future of mobile telecommunications togetherAbout Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content and communications to 2 billion members around the world. The Rakuten Group has over 30,000 employees, and operations in 30 countries and regions. For more information visithttps://global.rakuten.com/corp/ .Role Overview The IPTX-L2 Operations is responsible for the operation, maintenance, and troubleshooting of complex IP networks, focusing on multi-vendor environments (Here Cisco, Juniper, NG-DU and Dasan). This role requires hands-on expertise in advanced networking protocols and technologies, as well as strong analytical and problem-solving skills to ensure high network availability and performance.Key Responsibilities Network Operations & Troubleshooting Manage, monitor, and troubleshoot IP networks, having ISIS, BGP, SRv6, L2VPN, L3VPN, E-VPN, QoS, IPv6 technologies are present. Troubleshoot the transit network traffic management (BGP attributes, route-policy manipulation etc). Troubleshoot ISIS level division, configure ISIS process IDs, implement loop prevention, and conduct route checks. Utilize ping, trace, port-mirroring, and Wireshark for in-depth data analysis and diagnostics. Conduct alarm analysis, operational maintenance, and configuration on multi-vendor devices such as: Cisco routers (ASRs, N9K on XE platform), Catalyst switches (2900, 3600 series) Juniper routers (MX300, MX900, ERX/SRX), Dasan Configure and troubleshoot SRv6 L2VPN, SRv6 L3VPN, and E-VPN solutions. Incident & Fault Management Analyse and resolve trouble tickets raised by customers or L1 teams. Manage faults on all routers and switches, escalating to vendor support as needed. Identify root causes of Priority 1 and Priority 2 incidents and recommend corrective actions. Conduct Root Cause Analysis (RCA) for critical events as identified by the customer. Network Performance & Change Management Perform node health checks and analyse network performance issues. Implement network changes in accordance with Change Request (CR) processes. Support integration and acceptance of new network nodes. Ensure compliance with SNMP-based network management and troubleshooting. Capacity & Compliance Monitor network capacity and report potential breaches. Ensure all devices have current licenses and software versions suitable for operational requirements. Documentation & Reporting Maintain accurate records of network configurations, incidents, and changes. Provide regular reports on network health, capacity, and incident resolution.Required Skills & Qualifications Strong knowledge and hands-on experience with: IP Networking, OSPF, ISIS, MPLS, L2VPN, L3VPN, E-VPN, QoS, IPv6, SR, and SRv6. OSPF area division, ISIS process IDs, loop prevention, route checks, ping & trace, port-mirroring, and Wireshark analysis. Experience with Cisco (ASR, N9K, Catalyst 2900/3600) and Juniper (MX300, MX900, ERX/SRX) devices. Proficient in alarm analysis, troubleshooting, and configuration in multi-vendor environments. Strong analytical, logical thinking, and problem-solving skills. Vendor Management. Experience with SRv6 L2VPN, SRv6 L3VPN, and E-VPN configuration and troubleshooting. A good understanding of python script based logic building skills to fetch command based outputs for deep analysis. Must be familiar with AI/ML ideas for complex network’s automation schemes. Familiarity with SNMP for network management. Ability to handle assignments independently and manage multiple priorities.Preferred Qualifications Bachelor’s degree in computer science, Information Technology, Electronics, or related field. Cisco Certification (CCNP/CCIP) is highly preferred. JUNOS Certification JNCIA/JNCP. Experience in capacity management and network performance reporting. Excellent communication and documentation skills. Ability to work in a fast-paced, 24x7 operational environment.RAKUTEN SHUGI PRINCIPLES: Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success. Always improve, always advance.Only be satisfied with complete success - Kaizen. Be passionately professional.Take an uncompromising approach to your work and be determined to be the best. Hypothesize - Practice - Validate - Shikumika.Use the Rakuten Cycle to success in unknown territory. Maximize Customer Satisfaction.The greatest satisfaction for workers in a service industry is to see their customers smile. Speed Speed SpeedAlways be conscious of time. Take charge, set clear goals, and engage your team.