Information Technology Project Coordinator

4 weeks ago

Gandhinagar, Gujarat, India SISL Global Full time

Please see the job description:

Job Description - Project Coordinator (Tech Dispatch Project)

Job Title

Project Coordinator - Tech Dispatch Project

Department: IT Services

Location: Remote

Reports To: Project Manager / Service Delivery Manager

Job Type: Full-time

Job Summary

We are seeking a detail-oriented and proactive Project Coordinator to support and manage day-to-day operations of our

Tech Dispatch Project. The coordinator will serve as the central point of communication between clients, technicians,

and internal teams to ensure timely dispatch, execution, and completion of field service activities across multiple

locations.

Key Responsibilities

- Coordinate the scheduling and dispatch of field technicians for onsite IT service requests, installations, and

maintenance activities.

- Act as the primary liaison between clients, internal teams, and field staff to ensure service expectations are met.

- Track and monitor ongoing dispatch requests to ensure timely resolution and SLA compliance.

- Manage project documentation including work orders, site completion reports, timesheets, and escalation logs.

- Maintain and update dispatch trackers, project schedules, and daily reports using tools such as Excel, Google Sheets,

or a project management platform.

- Assist in onboarding new technicians and maintaining their availability, skill sets, and region mapping.

- Identify potential scheduling conflicts, resource shortages, or risk areas and escalate as needed.

- Participate in client calls and internal reviews to report project progress, KPIs, and performance metrics.

- Collaborate with the accounts/billing team to ensure proper documentation is shared for invoicing.

- Support the Transition or Operations Team during the initial phase of new projects or expansions.

Required Skills & Qualifications

- Bachelor's degree in IT, Business Administration, or related field.

- 2-4 years of experience in project coordination or service delivery, preferably in IT dispatch or field services.

- Strong organizational and multitasking abilities with excellent attention to detail.

- Proficient in MS Excel, MS Teams, Outlook, and project management tools like Asana, Trello, or ServiceNow.

- Strong verbal and written communication skills.

- Ability to work under pressure and handle multiple service tickets in parallel.

- Understanding of IT hardware (desktops, printers, network devices) is a plus.

Preferred Qualifications

- Prior experience coordinating technicians across multiple regions (especially remote/rural sites).

Job Description - Project Coordinator (Tech Dispatch Project)

- Experience with ticketing tools like Zendesk, Freshdesk, or similar.

- Knowledge of SLAs, KPIs, and field service metrics.

- Familiarity with Service Delivery or ITIL processes.

Working Hours

- Flexible to work in shifts (if required) to support technicians in different time zones.

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