Screen Magic

2 weeks ago


Pune, India Screen-Magic Mobile Media Private Limited Full time

The RoleAs a Customer Success Manager at SMS Magic, youll be the voice of our customersowning relationships, driving adoption, and ensuring they gain maximum value from our solutions.Youll manage accounts end-to-end, boost customer satisfaction, and identify growth opportunities through cross-sell and up-sell initiatives.Key Responsibilities- Manage a portfolio of B2B SaaS accounts; drive renewals, retention & revenue growth.- Conduct Quarterly Business Reviews (QBRs) and regular check-ins to track success metrics.- Proactively engage with customers to enhance experience & reduce churn.- Analyze account data to identify opportunities and craft growth strategies.- Collaborate with cross-functional teams to resolve issues & align on customer goals.- Capture and share customer feedback with internal teams for continuous improvement.- Lead onboarding, training & adoption programs for customers.- Manage commercial activities and ensure SLA complianceWhat Youll Need- 1+ years experience in B2B SaaS account management or customer success.- Strong CRM knowledge and experience managing customer lifecycles.- Excellent communication & interpersonal skills with a customer-first mindset.- Data-driven approach to problem-solving and strategy.Why SMS Magic?- Exposure to a global SaaS business with innovative technology.- A high-performance, growth-oriented work culture.- Competitive compensation & performance-based rewards.- Flexibility, learning opportunities & scope to make high business impact.About SMS Magic- For 3+ years, SMS Magic has been a trusted messaging partner for global brands across industries like financial services, retail, education, wellness, and more.- We deliver advanced, simple-to-use messaging solutions to help businesses engage customers with a personal touch (ref:iimjobs.com)


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