Business Support Specialist

4 weeks ago


Chennai, India Jaden Full time

Business Support Summary :


The Business Support Specialist - IT and Business Teams will serve as a vital link between the IT department and various business units within the organization. This role is responsible for ensuring that business operations are fully supported by IT services, addressing technical issues, and optimizing IT solutions to meet business needs.


The individual is responsible for Level 2 problem analysis, documentation, resolution and escalation of issues and working closely with the Tech Functions :

- Technical Support : Provide first-line technical support to business teams, troubleshooting and resolving hardware and software issues.

- Business Liaison : Act as the primary point of contact between IT and business units, understanding their needs and ensuring IT solutions align with business objectives.

- System Maintenance : Assist in the maintenance, monitoring, and improvement of IT systems to support business operations, including servers, networks, and business applications.

- User Training : Develop and deliver training programs to business teams to enhance their use of IT resources and applications.

- Project Collaboration : Work closely with IT and business teams to support and implement projects, ensuring that IT solutions are effectively integrated into business processes.

- Process Improvement : Identify and recommend improvements to business processes through the effective use of IT systems and Tasks :


- Perform in-process testing of changes at peer level before QA/UAT testing phases

- Updating Wiki pages and User Manuals for changes pertaining to the ERP modules

- Assist with creating prototypes of proposed changes and interface with end users on minor changes (ref:hirist.tech)

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