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IT Support Specialist
3 months ago
We are looking for IT Support Specialist for a MNC Company located in Chennai.
- Maintains the enterprise infrastructure including hardware, software and systems, communications and audio visual systems as required for operations
- Works with Corporate IT and local 3 rd Party IT Ensures that software and systems meet overall company goals.
- Determines, recommends and purchases hardware, software, and communication devices.
- Ensures that local IT policies are aligned with global policies.
- Establishes and implements network and security policies and procedures.
RESPONSIBILITIES, FUNCTIONS AND TASKS (What the employee does, why, how, where, results, obligations etc.) :
- Review monthly reports and implement Continuous Improvement projects with the headquarters.
- Solution and management of local tickets and follow-up of tickets with higher levels when necessary.
- Responsible for creating and managing yearly Information Systems budget.
- Implements and documents policies and procedures for PC and network operations.
- The policies and procedures should combine with global to provide the optimal level of functionality, security, consistency, and efficiency possible with these core systems.
- Order software licenses and when is allowed, manage the vendor relationships.
- Order computers and work with 3 rd party to have them available as needed.
- Responsible for the communications infrastructure (cell, landline, instant messaging and e-mail) and the audio-visual systems.
- Keeps abreast of current technologies and proposes future direction and improvements with Global, for the network and PC infrastructure to support future company operations.
- Documents and monitors license compliance of systems.
- Work with users to identify needs and investigate with corporate or when is necessary, with 3 rd party provider appropriate solutions
- Assists users with questions and problems regarding PC and network hardware, software, cell phones and procedures.
- Manages security systems including security cameras and badge access systems.
- Manage cell phone providers, optimizing costs and setting up or transferring user cell phones
- Provide customer service to employees on their IT needs.
- Coordinates locally with IT partner companies for larger projects or more specialized work.
- Trains users on programs and system implementations when is necessary.
- Manage copier contracts and vendor relationship.
- Provides emergency support for production critical systems.
- Provides support and problem resolution as required.
- Ensure tasks are performed according to organizational requirements for quality management and environmental, health and safety standards, policies and procedures.
- Completes other duties as assigned.
- Constant feedback on local activities with international IT management
- Monitoring, opening and executing local and international tickets, when necessary, on global ticketing platform
GENERAL JOB REQUIREMENTS :
WORK EXPERIENCE REQUIREMENTS (Skills, competences, expertise, etc.) :
- Must have proven experience as an IT Specialist or similar role;
- Effective oral and written communications and customer service skills are essential.
- The ability to work with frequent, varying deadlines is required.
- Organizational and analytical skills are required.
- Strong documentation skills are essential.
- Advanced computer skills, including Microsoft products and systems skills is necessary.
- Excellent trouble shooting skills demonstrated through technical experience required.
- Knowledge of the EDR-Cortex system, communication and VPNs, VOIP, office 365 are requirements.
- Experience with SAP/ ERP systems preferred.
- Knowledge to conversation and write in Spanish is a important plus.
ACADEMIC REQUIREMENTS (Academic degrees, languages, other informal knowledge, etc.) :
- Bachelors or Associate degree in Information Technology, computer science or other related field required.
- Must have five plus years of experience, in lieu of a degree