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Customer Support Specialist

3 months ago

Chennai, India Chargeback Gurus Full time

Hi ,


We are looking for an enthusiastic Client Support Specialist to join our vibrant team. This entry-level role is designed for individuals new to the field, who are eager to learn and develop foundational skills in client relationship management under close supervision.


Interested candidates please share your CV to kavitha.krishnan@chargebackgurus.com.


Duties and Responsibilities:

  • Independently manage day-to-day client interactions and resolve complex inquiries with minimal supervision.
  • Lead the onboarding of new clients, ensuring a smooth transition and addressing any initial challenges.
  • Develop and deliver insightful quarterly business reviews to clients, highlighting performance metrics and actionable insights.
  • Identify opportunities for process improvements and collaborate with Client Success Managers to implement these changes.
  • Mentor junior team members, sharing knowledge and best practices to enhance team performance.

Job Requirements:

  • 2-5 years of experience in client support, customer service, or a related field, preferably in technology or financial services.
  • Proven track record of managing client relationships and improving client satisfaction.
  • Strong analytical skills, with the ability to derive meaningful insights from complex data.
  • Excellent interpersonal and communication skills.
  • Self-starter with the ability to work independently in a fast-paced environment.
  • Flexible for Night shift.