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Manager - Onboarding/Training & Quality
4 weeks ago
About SalaryBox :
SalaryBox is a solution that makes employee management effortless. Our product offers a range of features, from time and attendance tracking to employee payments, and much more. We help small businesses manage their payroll by eliminating the hassle of manual, paper-based processes with our service, you'll always know what you owe employees when payments are due, and who's been paid. With our automated system, you can have your payroll processed in seconds, right from the palm of your hands.
Our customers enjoy peace of mind knowing their company is following all regulations. Founded in 2020, we have raised capital from top-tier investors including Y Combinator, DoorDash Inc.s Gokul Rajaram, former Tinder and Spotify executive Sriram Krishnan and former Facebook executive Anand Chandraskeran. Our values are rooted in Customer Empathy & a relentless obsession with Product Innovation. Our passion to build an extremely useful and usable product has helped us grow significantly within a small span of time.
Website : : the Role:
- We are seeking a highly skilled and experienced professional to join our team as Manager - Onboarding, Training & Quality. In this role, you will be responsible for leading a team of onboarding specialists and Product Consultants, ensuring high-quality, scalable training delivery to our B2B clients.
- Your primary objective will be to improve activation and retention metrics, enhance customer experience, and contribute to long-term client success.This position requires strong leadership, excellent communication, and a deep understanding of the IT/SaaS industry, training methodologies, and digital enablement tools.
Key Responsibilities:
- Oversee a team of onboarding/Product specialists. Provide strategic direction, coaching, and performance feedback to ensure consistent delivery excellence.
- Develop and execute effective onboarding strategies to drive Month-on-Month activation growth and improve client engagement and satisfaction.
- Conceptualize and produce training content, including videos, playbooks, and digital modules to enable scalable, self-serve onboarding experiences.
- Identify opportunities for streamlining onboarding workflows and implementing product/process levers that enhance training delivery and impact.
- Work closely with Product, Marketing, and Customer Support teams to align training efforts with product changes, feature rollouts, and support trends.
- Build strong relationships with key clients, understand their business needs, and deliver customized onboarding solutions that drive long-term value.
- Collaborate with the product team to design and improve in-app onboarding flows and training journeys.
- Define clear KPIs and success metrics. Monitor team performance and activation data, providing timely reporting and corrective action where needed.
- Analyze customer feedback, competitor activity, and market trends to uncover insights that drive product and onboarding improvements.
- Provide regular performance reports, forecasts, and insights to senior management, highlighting progress, challenges, and strategic 4-5 years of experience in onboarding or training, with at least 2+ years in a leadership role.
- Strong experience in client onboarding for B2B/SaaS products.
- Proven ability to create engaging digital training content and video modules.
- Deep understanding of onboarding funnels, CRM tools, and client journey optimization.
- Strong leadership, team management, and stakeholder communication skills.
- Ability to translate technical product knowledge into digestible, actionable training for diverse audiences.
- Analytical mindset with a focus on data-driven decision making and continuous improvement.
- Proven track record of achieving or exceeding onboarding/activation KPIs.
