Technical Customer Success Manager

3 weeks ago

New Delhi, India Adopt AI Full time

Technical Customer Success Manager (CSM)Location: Bangalore, IndiaEmployment Type: Full-timeAbout Adopt AI:Adopt AI is on a mission to transform applications—legacy or modern—into intelligent agents. We empower businesses to automate workflows, improve operational efficiency, and deliver exceptional user experiences. Join our fast-growing, impact-driven team and help customers succeed with AI-powered automation.Role Overview:We’re looking for a first Technical Customer Success Manager to own and grow our enterprise customer base. You will manage a portfolio of high-value accounts, drive adoption and renewals, and act as the technical and strategic partner for our clients. This is a high-impact role that combines account management, technical expertise, and customer advocacy.Responsibilities:- Own a book of enterprise customers, driving adoption, retention, and expansion. - Manage enterprise renewals (high ACV) and identify growth opportunities within accounts. - Serve as the primary technical point of contact for customers, helping CTOs, CIOs, and CPOs implement and optimize Adopt AI solutions. - Lead onboarding, configuration, and deployment with support from FDEs and internal engineering teams. - Resolve technical queries and translate complex concepts into actionable business outcomes. - Collaborate with Product and Engineering teams to escalate and resolve issues quickly. - Monitor customer health, usage, and engagement metrics to proactively drive satisfaction. - Gather and share customer feedback to influence product roadmap and improvements.Qualifications:- 5+ years of experience in customer success, account management, or enterprise software solutions. - Proven ability to manage high-value enterprise accounts and drive renewals and expansion. - Strong technical aptitude; able to understand and explain complex software/AI concepts. - Experience working with enterprise stakeholders (CTOs, CIOs, CPOs) and technical teams. - Excellent communication, problem-solving, and relationship-building skills. - Plus: Experience in workflow automation, AI, SaaS, or developer tools.Why You’ll Love Working at Adopt AI:- Marketing-leading compensation and stock options. - Comprehensive health insurance and other employee benefits. - Opportunity to be the first CS hire, defining the customer success function. - Work at the forefront of AI and agentic automation. - Collaborate with a high-impact, cross-functional team of engineers, product leaders, and founders. - Flexible, collaborative, and impact-driven culture.How to Apply:Interested candidates can apply directly on LinkedIn

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