Xebia - Client Success Manager
2 weeks ago
Job Summary:
- The Client Partner is responsible for managing and growing strategic client relationships, driving revenue, and ensuring client satisfaction.
- This role requires a blend of account management expertise, strategic thinking, and leadership capabilities to deliver client success and align company services to client needs.
Key Responsibilities:
Client Relationship Management:
- Serve as the primary point of contact for assigned clients, fostering strong relationships at all levels.
- Understand client business challenges and objectives to provide tailored solutions.
- Ensure timely delivery of services, addressing concerns, and maintaining high levels of client satisfaction.
Revenue Growth:
- Identify opportunities for upselling and cross-selling across services and solutions.
- Develop account growth strategies and drive the execution of revenue targets.
- Collaborate with internal teams to prepare proposals and negotiate contracts.
Strategic Leadership:
- Act as a trusted advisor by providing industry insights and strategic guidance.
- Develop a deep understanding of client industries and markets to recommend innovative approaches.
- Partner with delivery teams to ensure quality execution of projects and alignment with client goals.
Operational Excellence:
- Monitor account performance and maintain accurate records in CRM systems.
- Lead periodic business reviews with clients to showcase value delivered and plan future initiatives.
- Address and resolve issues proactively to strengthen client trust and relationships.
Qualifications and Skills:
- Bachelor's degree in Business, Marketing, or related field (MBA preferred).
- Proven track record in account management, client engagement, and revenue generation.
- Strong interpersonal, communication, and negotiation skills.
- Analytical and strategic thinker with excellent problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Familiarity with CRM tools and account management practices.
Preferred Experience:
- 10 years of experience in client management, business development, or related roles.
- Prior experience in [industry-specific knowledge, e.g., IT services, consulting, etc.
- Proven ability to manage C-level relationships.
Key Performance Indicators (KPIs):
- Client satisfaction and Net Promoter Score (NPS).
- Revenue growth and account expansion.
- Retention rate of key clients.
- Timely delivery and quality of services
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