Client Success Manager

2 months ago


mumbai, India ekincare Full time

Overview:A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, win their trust, by being a consultant of employee wellness and wellbeing.As a Client Success Manager, you will work closely with our corporate clients to help them adopt all areas of our product while delivering insights and recommendations that result in measurable client value. With the help of supporting teams at ekincare, you will ensure high customer engagement and achieve defined success metrics.Position: Client Success ManagerLocation: MumbaiReporting to: Regional Head – Client SuccessResponsibilities:Develop and manage clients portfoliosSustain business growth and profitability by maximizing valueBe the bridge and the only source of the information exchange between the client and the organizationAnalyze customer data to improve customer experienceHold product demonstrations for customersEvaluate and improve tutorials and other communication infrastructureHandle and resolve customer requests and complaintsEnsure client satisfaction and retentionCollaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfactionMinimize customer churnAid in product design and developmentThe successful applicant:Minimum 2 years of relevant experience is mustMBA graduate/Masters pursuing from any university/business school/ top collegeExcellent communication and presentation skillsProject Management Ability and a Proactive ApproachShould be open and to work in the field for in-person client meetings/eventsCareer opportunities and benefits:Play a key role in a successful high-growth startupBe at the forefront of new-age health-techEnjoy attractive compensation, incentives, ESOPs, health and fitness membership benefitsAbout Company:Join the fastest-growing health benefits platform in India. ekincare is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, D'Mart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups.


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