Associate Consultant

3 weeks ago

Chennai, India AstraZeneca India Full time

Introduction to Role:

This role is pivotal in supporting end users across the globe, ensuring service is delivered with quality and timely. You will be interacting with Senior Leaders (internal and external) and working with internal and external experts to support the design and development of learning solutions.


Accountabilities:

As a Learning Technology Support Analyst, you will be responsible for hands-on delivery of support and service activities for AstraZeneca’s Learning platforms. You will provide seamless IT support to global end users on various issues and problems, ensuring delivery of services in a timely manner according to the defined SLA. You will undertake a range of support activities such as Incident and Request resolution, Service Introduction and Service Maintenance. You will also collaborate with Senior Leaders and Subject Matter Experts (SMEs) throughout the design, development, and delivery of learning solutions.


Essential Skills/Experience:

- Bachelor’s degree

- Saba Cloud System Admin Essentials Accreditation – Recommended

- ITIL® 4 Foundation Certification – Recommended

- Minimum of 1 year managing Learning Management Systems within any regulated industries.

- 1 year of experience working with Learning Experience Platforms (preferred Degreed).

- 1 year of experience working with Learning Content Management Systems (preferred Xyleme LCMS).

- Experience working within validated system environments.

- Understanding of GxP and SOX regulations and processes.

- Understanding of eLearning communication protocols (e.g. SCORM, xAPI, AICC), and their interaction with Learning Management Systems.

- Familiar with continuous improvement processes (preferred Lean).

- Experienced with eLearning development tools (preferred Articulate 360, Lectora Insight, Adobe Captivate)

- Experience of incident management and ability to perform effective Problem management/troubleshooting.

- Highly skilled in Learning Management Systems administration.

- Excellent English written, verbal, and interpersonal communication skills

- Highly skilled in time management and organizational skills.

- Proven customer-oriented focus and customer service skills.

- Ability to work well in diverse, multinational teams and proven ability to influence others to achieve positive outcomes.

- Ability to conduct deep analysis with a logical mindset to ensure best recommendations are delivered.

- Self-driven, highly energetic and resilient.

- Adaptable, open to change and adapt to a fast-paced change environment.

- Ability to prioritize effectively and to adapt to changing priorities.

- Ability to build relationships within a matrixed organization.

- Ability to adapt to change and work through conflicts while persuasively influencing outcomes.

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