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Client Associate
1 month ago
Job Duties & Responsibilities:
Effectively provide consultative leadership based on a thorough understanding of all Nielsen deliverables, platforms, tools, best-demonstrated practices, and operational capabilities and limitations.Lead detailed data structure requirement discussions that synchronize Nielsen capabilities with the clients expected outcome, while building alignment with the client on the deliverable.Analyze, interpret, and translate FMCG industry trends, and make database recommendations based on empirical evidence that solves key business issues.Refine and analyze high-level business requirements to ensure proper design; identify and discuss any constraints to the design, process, or delivery with relevant stakeholders.Accurately interpret business requirements to the execution team and provide consultation as needed.Job Expectations:
Take complete ownership and accountability of internal projects and assigned workloadProactively identify issues and work to resolve on timeInfluence and consult to meet Client needsUnderstand and comply with internal proceduresDemonstrate proficiency in technology platforms and mentor and coach associates to develop proficiency to support Client needs and coach other associatesActively participate in cross-functional projects, hot spot areas, and automation needsBe a positive influence for change management; lead by exampleFunction with little supervisionQualifications:
Strong written and oral communicationsClear and articulate command of the English languageStrong presentation skillsDemonstrated experience in working with software platforms3-8 years prior customer service organization experienceDemonstrate ability to identify and implement new or changed business improvement opportunitiesAbility to lead and actively participate in group discussions and client meetings and anticipate & respond to live dialogue with clientsProficient in Microsoft Excel, Word, and PowerPoint; Ability to prepare meaningful presentations using PowerPoint software; Ability to utilize Excel for pivots & basic functionalityStrong analytical skillsAbility to validate output, troubleshoot errors and quickly make correctionsAbility to function in a team environmentAbility to manage priorities and deliver against established timelinesAbility to multi-taskLogical thinking and problem-solvingDemonstrated ability to work independently and be a self-starterStrong attention to detailBasic understanding of how Machine learning works
Preferred Skills:Excellent Communication skillsGood in MS Office (Advanced Excel)Knowledge of NielsenIQ products, industry, and technologyAbility to design and test solutions for internal operational teams to manage workload and drive efficiencyStrong understanding of US markets, facts, calendars
Kindly note: Job Location - Chennai (Work from Office).Shift Timings - 2:00PM to 11:00PM IST.
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