Client Relations Associate

4 weeks ago

New Delhi, India 20 Downtown Full time

About 20 Downtown20 Downtown is a premium heritage banquet in Churchgate that hosts weddings, corporate events, and private celebrations.We’re known for our elegant architecture, warm hospitality, and seamless event experiences. The team works closely together to make every event memorable — from the first enquiry to the last guest leaving happy.Role OverviewWe are looking for aClient Relations Associateto assist in handling enquiries, giving venue tours, and ensuring a smooth client experience throughout the booking process and during events. The ideal candidate will have a background in hospitality or events, strong communication skills, and a passion for service excellence. You’ll be working closely with the Venue Manager and Operations team to ensure every guest interaction reflects the 20 Downtown standard.Key ResponsibilitiesHandle all incoming enquiries via phone, email, and walk-ins. Conduct venue tours and explain pricing, packages, and amenities clearly. Follow up with leads and assist in closing bookings. Coordinate with the operations and housekeeping teams to ensure the venue is guest-ready for visits and events. Support clients during events — assist with coordination, basic requests, and communication. Maintain enquiry logs, follow-up sheets, and client data on Zoho / Excel. Ensure the venue is clean, organized, and presentable at all times. Build and maintain relationships with clients, event planners, and vendors.Requirements1–3 years of experience in hospitality, banquet sales, or event management. Strong communication and interpersonal skills. Pleasant personality and confident presence during client interactions. Ability to work independently and manage multiple enquiries. Basic understanding of operations, housekeeping, and client servicing standards. Comfortable working weekends and event hours (with compensatory weekly off). Reliable, organised, and proactive attitude.Salary₹25,000 – ₹30,000 per month (based on experience) + performance incentivesTo ApplyEmail your CV to careers@20downtown.com

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