Call Center Representative

1 day ago

New Delhi, India DCAI Full time

We’re Hiring: Remote Customer Service Executive (India-Based | U.S. Dental Practice)Location:Remote – Work from Home (India)Schedule:Monday to Friday | 8:00 AM – 5:00 PM CST (Evening Shift – India Time), Saturdays as neededSalary:Approx. ₹40,000/monthCompany:U.S.-Based Dental OrganizationAbout the Role:We are looking for aprofessional, empathetic, and detail-oriented Customer Service Executiveto join our U.S.-based dental care and implant organization.This role is ideal for someone who enjoyshelping patients, managing communication, and ensuring smooth coordination between teams. You will be the first point of contact for patients, creating a positive and professional experience that reflects the quality of our dental practice.Key Responsibilities:Handle incoming and outgoing patient calls with professionalism and courtesy Schedule, confirm, and manage patient appointments in the system Provide accurate information about treatments, insurance, and office policies Maintain detailed and accurate patient records Coordinate with front desk, insurance, and clinical teams to ensure smooth operations Follow up on treatment plans, recalls, and outstanding payments Ensure all interactions meet company communication and service standards Assist with administrative tasks and reporting as needed Collaborate with U.S.-based offices and teams Important – Please Read Before ApplyingDonotapply if you:Do not haveexcellent English communication skills (spoken & written) Do not havea power backup (inverter) andstable high-speed internet connection Do not send avoice recording (audio introduction) with your application We are only consideringextraordinary candidateswho are confident communicators, reliable, detail-oriented, and tech-savvy enough to handle U.S. patient communication effectively.Required Skills & Qualifications:Fluent in English (spoken and written) Minimum 1–2 years of experience incustomer service, call center, dental, or healthcare environment Excellent listening, empathy, and problem-solving skills Strong multitasking and time management abilities Proficiency in MS Office and phone systems Preferred:Experience indental or medical industryis a plus Knowledge of dental billing or practice management software How to Apply (Strictly Enforced):Send the following viaWhatsApp: +1 281-496-9576YourResume A shortAudio Introduction— include your name, background, and why you’re the right fit Applications without a voice recording will NOT be accepted or reviewed.This step is mandatory.

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