Skan AI

1 day ago

Bengaluru, India Skan ai Full time

- We're looking for an experienced Process Data Consultant to play a critical role in delivering our solutions.- In this customer-facing role, you will own end-to-end deployments, combining technical expertise and business acumen to ensure successful adoption of Skan.ai's platform.- You'll act as the trusted advisor for customers-mapping processes, analyzing data, and -driving outcomes that improve performance. Key Responsibilities: Solution Delivery & Customer Engagement.- Lead full-cycle implementations-requirements gathering, process mapping, deployment planning, and execution. Configure and operationalize Skan.ai solutions, ensuring smooth integration with customer environments and alignment with business goals.- Serve as the primary technical contact and product expert, providing proactive guidance, timely support, and issue resolution.- Collaborate with internal teams (Product, Engineering, Sales, Customer Success) to deliver projects on time, with clear ownership of milestones and deliverables.- Present insights and recommendations to stakeholders through reports, dashboards, and executive briefings.- Act as a Subject Matter Expert (SME), enabling customer Centers of Excellence (COEs) and partners through training and knowledge sharing. Data Analysis & Troubleshooting.- Analyze process data to identify trends, inefficiencies, and opportunities for improvement.- Conduct root cause analysis using advanced data analytics, log analysis, and process -insights.- Proactively monitor system performance, troubleshoot issues, and manage escalations to ensure minimal disruption.- Partner with Product and Engineering teams to resolve technical challenges and improve solution robustness. Documentation & Knowledge Sharing.- Maintain detailed documentation of configurations, requirements, and process maps to support scalability and knowledge transfer.- Collaborate with customer SMEs to validate insights and ensure outcomes align with business objectives.- Stay up to date on emerging technologies, industry trends, and best practices in process intelligence and data analytics. Qualifications & Skills.- Education: Bachelor's degree in engineering, Data Science, or related field.- Experience: 5+ years in consulting, process improvement, ideally with process intelligence, - process mining, RPA, or BPM tools.- Strong data analysis and interpretation skills (statistics, validation, reporting).- Hands-on experience with IT systems (Windows, Linux), and basic web technologies (HTML, CSS).- Business Skills: Proven ability to translate process data into actionable insights that align with business objectives. (ref:iimjobs.com)

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