Skan AI
7 days ago
Description:About the job:We are seeking a dynamic Customer Success and Services Operations lead to drive customer satisfaction, retention, and growth while optimizing operational processes across our customer-facing teams.This role combines strategic customer relationship management with operational excellence to ensure seamless customer experiences and scalable business operations.Key Responsibilities:- Design and optimize customer success processes and workflows- Establish and track key performance indicators (KPIs) for customer success metrics- Help with the implementation/configuration of customer success technology stack (CRM, CS platforms, analytics tools)- Create standardized processes for customer onboarding, support escalation, and renewal management- Develop customer segmentation strategies and playbooks- Manage resource allocation and capacity planning for customer success teamData Analysis and Reporting:- Locate, gather, and organize relevant data from various internal and external sources.- Ensure the accuracy, completeness, and quality of data by implementing data validation techniques and audits.- Create comprehensive reporting dashboards for leadership and stakeholders- Develop and maintain dashboards, reports, and analytics to track key performance indicators (KPIs) for Customer Success.- Analyze data to provide actionable insights and recommendations to support customer retention and satisfaction initiatives.- Support ad-hoc reporting needs and provide analytical support for ongoing projects.Cross-functional Collaboration:- Partner with Customer Success Managers and other stakeholders to understand business needs and translate them into process improvements and reporting solutions.- Work closely with IT, Product, and other teams to ensure seamless integration of data systems and tools.Process Documentation & Maintenance:- Develop, document, and maintain standardized processes for the Customer Success team.- Continuously review and refine processes to ensure efficiency and alignment with company goals.- Create and update process documentation, manuals, and guides to ensure consistency and Degree in business, Finance, Data Analytics, Information Systems, or related 7+ years of experience in a similar role, preferably within Customer Success, Professional Services, Operations, or Data Analytics.- Experience with data management, reporting, and analysis tools (e.g., Excel, SQL, Tableau, Power BI).- Experience in process documentation and improvement Proficiency with CRM systems (Salesforce, HubSpot, etc.)- Experience with customer success platforms (Gainsight, ChurnZero, Totango)- Strong analytical skills with proficiency in Excel/Google Sheets and data visualization tools- Excellent attention to detail and commitment to data accuracy.- Proficiency in process documentation and workflow design.- Effective communication and collaboration skills with cross-functional teams.- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment (ref:iimjobs.com)
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Skan AI
7 days ago
Bengaluru, India Skan ai Full timeDescription.- As a Senior Data Analytics Manager at Skan, you will take full ownership of transforming raw data into actionable intelligence that drives strategic decisions and enhances customer experiences.- This role sits at the intersection of cutting-edge analytics, business strategy, and customer success, where you'll transform complex datasets...
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Skan AI
7 days ago
Bengaluru, India Skan ai Full time- We are a fast-growing organization at the forefront of AI-driven enterprise innovation, seeking a visionary Program Manager to spearhead the delivery of our next-generation PaaS platform for premier Banking, Financial Services, and Insurance (BFSI) clients.- In this pivotal role, you will serve as the strategic bridge between our company and our clients,...
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Skan.ai - System Engineer - Cloud Infrastructure
2 weeks ago
Bengaluru, India Skan ai Full timeDescription :Skan.ai is a leading process intelligence software company that empowers enterprises to optimize operations through AI-driven insights.We help organizations uncover how work gets done and transform processes for measurable impact.We are seeking an experienced Systems Engineer to lead the coordination and execution of new customer Gateway...
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Skan AI
3 weeks ago
Bengaluru, India Skan ai Full timeManager - Learning & DevelopmentJob Description: We are seeking a skilled and detail-oriented Enablement Manager.The role is to manage, create, edit, publish and enhance our digital learning platforms and content.The ideal candidate will possess a strong working knowledge of Learning Management Systems (LMS), web development (HTML/CSS), content management,...
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- System Engineer
1 week ago
Bengaluru, Karnataka, India Skan ai Full timeDescription : is a leading process intelligence software company that empowers enterprises to optimize operations through AI-driven insights. We help organizations uncover how work gets done and transform processes for measurable impact. We are seeking an experienced Systems Engineer to lead the coordination and execution of new customer Gateway...
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Skan.ai - Implementation Manager
4 days ago
Bengaluru, India Skan ai Full timeJob Description is seeking an experienced and highly skilled technical manager to lead our Implementation Services team in driving the successful deployment of our products within customer environments. In this critical leadership role, you will oversee a team of Implementation Consultants who serve as the primary technical liaisons between Skan and our...
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Skan.ai - Lead System Engineer - Unix/Linux
2 weeks ago
Bengaluru, India Skan ai Full timeDescription :We are seeking a senior and highly experienced Lead Systems Engineer to own the technical strategy and execution for new customer deployments and major upgrades.This strategic role is the primary technical authority for validating complex customer environments, architecting seamless connectivity, and ensuring the robust operationalization of all...
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Skan.ai - DevOps Engineer - IAC Terraform
2 weeks ago
Bengaluru, India Skan ai Full timeDescription :What we are looking for We are looking for DevOps Engineer with expertise in Kubernetes, Azure and terraform.Job & Deliverables:What you will do at Skan :- Infrastructure as Code (IaC): Design, implement, and maintain Infrastructure as Code using tools such as Terraform with specific modules.- Continuous Integration/Continuous Deployment...
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- Lead System Engineer
2 weeks ago
Bengaluru, Karnataka, India Skan ai Full time ₹ 12,00,000 - ₹ 30,00,000 per yearDescription : We are seeking a senior and highly experienced Lead Systems Engineer to own the technical strategy and execution for new customer deployments and major upgrades. This strategic role is the primary technical authority for validating complex customer environments, architecting seamless connectivity, and ensuring the robust...
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- DevOps Engineer
1 week ago
Bengaluru, Karnataka, India Skan ai Full timeDescription : What we are looking for We are looking for DevOps Engineer with expertise in Kubernetes, Azure and terraform. Job Description: Responsibilities & Deliverables: What you will do at Skan : - Infrastructure as Code (IaC): Design, implement, and maintain Infrastructure as Code using tools such as Terraform with specific...
