Manager Service Delivery
3 weeks ago
Dear Aspirant, We are ReSource Pro Operational Solutions Private Limited, Bangalore About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 12,000+ ReSource Pro employees provide dedicated support to more than 1200+ insurance organizations, consistently achieving a 96% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger. EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major Contenders. Contact Scope DIRECT EMAIL - Hina_Taj@resourcepro.in Job Title : Manager - Service Delivery Report to Service Delivery - Director Department- Service Delivery Unit Location - Bangalore, India Domain Looking for: US Insurance US Mortgage US Healthcare International Banking Operations/BFSI International BPO Non - Voice Process Responsibilities: Manage service delivery: SLA, capacity planning, escalations, client onboarding, process improvement & enhancement. Oversee people management: recruitment, training, performance evaluation. Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Talent Inventory Client Services Business Growth Problem Solving Multiple Managing Projects Employee Engagement & Budgeting Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition, Shrinkage and Capacity Planning Competencies and Behaviors. Manages for effective performance and develop staff Skills: Builds effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Minimum Qualifications On Paper Experience is Mandatory for all the roles mentioned below, Experience for Operations Manager Minimum 12 years experience, 5-7 years people management experience. Experience for Sr. Operations Manager Minimum 15+ years experience, 7-10 years people management experience. Education Background Bachelor Degree (Major) Graduates Only. Licenses/Certificates N/A Employee Value Proposition: Join Work with the best in class profession and know what they do DIRECT EMAIL - Hina_Taj@resourcepro.in
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IT Service Delivery Manager
2 weeks ago
Bangalore, India HGS Full timeResponsibilities: Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. Develop Standards: Create and enforce service delivery standards and processes. Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems. Performance...
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Manager Service Delivery
14 hours ago
bangalore, India ReSource Pro Full timeDear Aspirant,We are ReSource Pro Operational Solutions Private Limited, BangaloreAbout Us:ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock....
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Delivery Leadership
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Bangalore Division, India Quantiphi Full timeRole: Senior Engagement Manager/Delivery Leadership Experience: 13+ years Location: Mumbai/Bangalore (Hybrid) As a Delivery Leader, you will be responsible for heading and managing the P&L, delivery efforts and ensuing the execution is sublime of all projects in a B2B environment for Data, Cloud , AI solutions for customers in Insurance & Telecom domain....
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SAP-Service Delivery Manager
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Bangalore, India Jobted IN C2 Full timeChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...
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SAP-Service Delivery Manager
6 days ago
bangalore, India Capgemini Full timeChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...
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Senior Service Delivery Manager
6 days ago
bangalore, India Apexon Full timeAbout Apexon:Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.Apexon brings together distinct core...
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Senior Service Delivery Manager
7 days ago
bangalore, India Apexon Full timeAbout Apexon:Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.Apexon brings together distinct core...
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Service Delivery Manager
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bangalore, India 3Columns Full timeCompany Profile:3Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customer deploy all the required...
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Manager Service Delivery
19 hours ago
bangalore district, India ReSource Pro Full timeDear Aspirant, We are ReSource Pro Operational Solutions Private Limited, Bangalore About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock....
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Associate Manager
7 days ago
bangalore, India AVASO Technology Solutions Full timeWE ARE HIRING AVASO Technology Solutions is currently seeking a Associate Manager - Service Delivery . As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries. We are an IT solution provider with coverage in more than 170 countries as well as global...
