Technical Helpdesk Executive

2 days ago

Udaipur, Rajasthan, India Secure Meters Limited Full time

Location: Udaipur, Rajasthan

Function: Services (Shift-based Support)

About the Role:

We are looking for a proactive and customer-focused individual to join our Global Helpdesk team. You will be responsible for supporting our global prepayment customers by resolving their queries and issues related to meters, software applications, and databases.

Key Responsibilities:

  • Handle incoming calls and service requests related to our software (SFE/SMSO), meter installation, pairing, troubleshooting, and other smart services.
  • Manage service requests involving meter uploads, tariff updates, configuration changes, key generation, and system simulations.
  • Monitor, manage, and close all service requests within agreed timelines. Escalate unresolved or critical issues as needed.
  • Be available as per the defined shift schedule and provide off-hours or emergency support when required (24/7 availability expected).
  • Create and maintain FAQs, checklists, and knowledge documents to help customers and team members troubleshoot issues independently.
  • Work closely with internal teams like IT, NPI, Marketing, and Production to ensure smooth service delivery and project support.
  • Support the generation of reports and trend analysis to aid in service improvement and business decisions.

Required Qualifications:

  • Education: B.E. in Electrical, Electronics, or Computer Science
  • Experience: 1–2 years in a technical support role, with at least 1 year of experience working with international customers

Key Skills:

  • Strong communication and problem-solving skills
  • Comfortable working in rotational shifts and a 24/7 support environment
  • Basic understanding of: Windows & Linux operating systems, Oracle & PostgreSQL databases, IIS and client-server architecture, Utility prepayment systems

What Success Looks Like:

  • Timely and quality responses to customer queries
  • High customer satisfaction and minimal escalations
  • Ability to resolve complex database and meter-related issues
  • Strong collaboration across global teams
  • Continuous learning and reduced dependency on other departments

  • Technical Helpdesk Executive

    4 weeks ago

    Udaipur, Rajasthan, India Secure Meters Limited Full time

    Location: Udaipur, RajasthanFunction: Services (Shift-based Support)About the Role:We are looking for a proactive and customer-focused individual to join our Global Helpdesk team. You will be responsible for supporting our global prepayment customers by resolving their queries and issues related to meters, software applications, and databases.Key...

  • Technical Helpdesk Executive

    2 weeks ago

    Udaipur, Rajasthan, India Secure Meters Limited Full time

    Location: Udaipur, Rajasthan Function: Services (Shift-based Support) About the Role: We are looking for a proactive and customer-focused individual to join our Global Helpdesk team. You will be responsible for supporting our global prepayment customers by resolving their queries and issues related to meters, software applications, and databases. Key...

  • IT Technical Support Specialist

    7 days ago

    Udaipur, Rajasthan, India beBeeHelpdesk Full time ₹ 8,00,000 - ₹ 16,00,000

    Seeking a Helpdesk Associate to provide prompt and effective technical assistance to resolve client IT-related issues. Key responsibilities include delivering remote support via phone, email, or chat, addressing hardware and software troubleshooting, network connectivity problems, and system configurations.The ideal candidate will possess strong...

  • Expert Customer Support Specialist

    6 days ago

    Udaipur, Rajasthan, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 10,00,000

    Technical Helpdesk Role OverviewAs a customer-focused Technical Helpdesk Executive, you will be responsible for delivering exceptional support to our global prepayment customers by resolving their queries and issues related to meters, software applications, and databases.Handle incoming calls and service requests related to our software (SFE/SMSO), meter...

  • Global Technical Support Professional

    4 days ago

    Udaipur, Rajasthan, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 10,00,000

    Technical Support SpecialistWe are seeking a skilled and proactive Technical Support Specialist to join our global helpdesk team. The successful candidate will be responsible for handling incoming calls and service requests related to software applications, meter installation, pairing, troubleshooting, and smart services.Key Responsibilities:Handle incoming...

  • Technical Support Professional

    4 days ago

    Udaipur, Rajasthan, India beBeeSupport Full time US$ 60,000 - US$ 90,000

    Job TitleA support analyst will provide technical assistance to global employees across multiple sites, supporting all levels of the organization.Key Responsibilities:Ensure timely operational and technical support for personal computers and troubleshooting of all domestic computer hardware and software issuesProvide and ensure prompt and effective...

  • Senior Technical Designer

    4 days ago

    Udaipur, Rajasthan, India beBeeTechnicalDesign Full time ₹ 9,00,000 - ₹ 12,00,000

    Job OverviewThe Technical Design Manager plays a pivotal role in overseeing the development and delivery of detailed technical drawings, ensuring error-free and thoroughly detailed working documents for coworking fit-out projects. This position involves managing version control, acting as a technical bridge between design, site, and vendor teams, and...

  • IT Infrastructure Specialist

    6 days ago

    Udaipur, Rajasthan, India beBeeInfrastructure Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

    Senior System Engineer RoleGalleon Consultants is a global management consulting firm that specializes in Executive Search & Recruitment, Legal Services, Financial Services, Marketing & Automation, and Market Research & Compensation Benchmarking. With a client-first philosophy, we offer integrated solutions to enable growth and competitive advantage in the...

  • Technical Project Manager

    2 days ago

    Udaipur, Rajasthan, India Kadel Labs Full time US$ 1,25,000 - US$ 1,75,000 per year

    Job Description :We are looking for a Technical Project Manager with a strong technical background and solid project management expertise to lead cross-functional teams in the successful delivery of complex technical projects. The ideal candidate will act as the bridge between business objectives and technical execution, ensuring projects are delivered on...

  • Technical Project Manager

    3 days ago

    Udaipur, Rajasthan, India Kadel Labs Private Limited Full time

    About Kadel Labs : Kadel Labs is a leading IT services company delivering top-quality technology solutions since 2017, focused on enhancing business operations and productivity through tailored, scalable, and future-ready solutions. With deep domain expertise and a commitment to innovation, we help businesses stay ahead of technological trends. As a CMMI...