Manager - VIP Service

3 weeks ago


Mumbai, Maharashtra, India People Interactive Full time

Overview - The Customer Support and Service team always represents the voice of the customers. They are responsible for understanding customer requirements, meeting service metrics guidelines, and retaining them. They are saviors to all our members, who reach out to them through call, chat or email.

Job location: SakiNaka, Mumbai

Role - As a Manager, you will be responsible for managing the team who does post-sales experience and membership renewal of our personalized customers. To be a successful Team leader, you should be proactive, patient, and able to work in a high-pressure environment. The role is a customer interaction, lead role where the individual is expected to handle escalations, be extremely driven to resolve situations of irate customers, handle the entire consultant team and drive them to achieve sales & service success, through a large and distributed Telesales organization.

What you will do in this role:

- Manage post-sales experience and service of premium members of VIP Service.

- Mentor and develop the team.

- Effectively manage shift operations.

- Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, maintaining SLA, Attrition management).

- Handling Escalation calls of Customers.

- Track Customer Satisfaction & ensure closure of complaints.

- Strong Rapport building skills with Team & stakeholders, manage attrition in the team.

- Evolve more effective work process for improving customer interactions.

- Constantly monitor & review performance metrics for achievement of objective.

- To effectively manage Contact Centre operations for constant performance achievements.

- Identify relevant training needs of agents & ensure effective implementation.

- Interface with IT/HR/ Training/Quality in order to improve the teams Performance.

What you should have:

- Bachelors Degree

- 3-7 years experience

- Local candidates preferred

- Experience of handling minimum team size of 10

- Experience in customer service/ satisfaction role

(ref:iimjobs.com)
  • VIP India

    1 week ago


    Mumbai, Maharashtra, India Minnat Hashmi ( Proprietor of I Tech Solutions) Full time

    Job DescriptionRoleWe are looking for high-performing sales professional for VIP SHAADI who is self driven is an extremely high achieverin HNI sales in the previous organizations. He should be enthusiastic for Sales for Shaadi's high end business VIPCompany name- Shaadi.comSHAADI which is a luxury service for the Rich and Affluent HNI's. We are in the...

  • Brand Manager

    4 weeks ago


    Mumbai, Maharashtra, India VIP Industries Limited Full time

    About VIPEstablished in 1968, VIP is amongst the world's leading manufacturers and retailers of luggage, backpacks and handbags. With a legacy built over the years, we take pride in launching market- leading brands, including our flagship brand 'VIP', which has become synonymous with the luggage category in India. Our brands reflect our commitment to...


  • Mumbai, Maharashtra, India VIP Industries Limited Full time

    About the RoleVIP Industries Limited is a leading manufacturer and retailer of luggage, backpacks, and handbags. We are committed to creating an inclusive environment for our diverse workforce.


  • Mumbai, Maharashtra, India VIP Industries Limited Full time

    Talent Acquisition Role Location: Corporate Office, Prabhadevi, Mumbai Reports to: Lead – Talent Acquisition and Organisational Development VIP Industries Limited is an equal opportunity employer. We value talent and believe everyone deserves the opportunity to succeed. We value the diversity of our workforce and the unique perspectives that each one of...


  • Mumbai, Maharashtra, India VIP Industries Limited Full time

    Role: Talent Acquisition - Human Resources Location: Corporate Office, Prabhadevi, Mumbai Reports to: Lead – Talent Acquisition and Organisational Development About VIP: Established in 1968, VIP is amongst the world's leading manufacturers and retailers of luggage, backpacks and handbags. With a legacy built over the years, we take pride in launching...


  • Mumbai, Maharashtra, India VIP Industries Limited Full time

    Job DescriptionRole: Talent Acquisition - Human ResourcesLocation: Corporate Office, Prabhadevi, MumbaiReports to: Lead Talent Acquisition and Organisational DevelopmentAbout VIP:Established in 1968, VIP is amongst the worlds leading manufacturers and retailers of luggage, backpacks and handbags. With a legacy built over the years, we take pride in launching...


  • Mumbai, Maharashtra, India Minnat Hashmi ( Proprietor of I Tech Solutions) Full time

    VIP SHAADI is a luxury service that caters to the Rich and Affluent HNI's. We are in the business of finding people happiness and consequently somebody who is mature, professional, target and result-oriented, has high listening and communication skills and cares deeply for our HNI customers will be able to succeed in this role.Job Description:We are looking...


  • Mumbai, Maharashtra, India Bastian Hospitality Pvt. Ltd Full time

    We are a high-end fine-dining restaurant and elite nightclub located in one of South Mumbai's most prestigious neighborhoods. Catering to high-net-worth individuals, celebrities, and industry leaders, we provide an unparalleled luxury hospitality experience with world-class cuisine, bespoke cocktails, and high-energy nightlife. Job Summary We are seeking an...


  • Mumbai, Maharashtra, India Arting Digital Private Limited Full time

    Position title:VIP and End user Support L2 Experience:4years relevant Budget:6 LPA Location:Grant Road, Mumbai Notice period:1 month -immediate joiner Skills set:desktop support, e-mail,remote support tools,DNS, DHCP,VPN, Active Directory, TCP/IP Networking, IT security, web technologies,troubleshooting,OEM...


  • Mumbai, Maharashtra, India Arting Digital Private Limited Full time

    Job Description Position title:VIP and End user Support L2 Experience:4years relevant Budget:6 LPA Location:Grant Road, Mumbai Notice period:1 month -immediate joiner Skills set:desktop support, e-mail,remote support tools,DNS, DHCP,VPN, Active Directory, TCP/IP Networking, IT security, web technologies,troubleshooting,OEM...


  • Mumbai, Maharashtra, India Bastian Hospitality Pvt. Ltd Full time

    We are a high-end, fine-dining restaurant and elite nightclub located in one of South Mumbai's most prestigious neighborhoods . Catering to high-net-worth individuals (HNIs), celebrities, and industry leaders , we provide an unparalleled luxury hospitality experience with world-class cuisine, bespoke cocktails, and high-energy nightlife. Job Summary: We are...


  • Mumbai, Maharashtra, India Bastian Hospitality Pvt. Ltd Full time

    We are a high-end, fine-dining restaurant and elite nightclub located in one of South Mumbai's most prestigious neighborhoods . Catering to high-net-worth individuals (HNIs), celebrities, and industry leaders , we provide an unparalleled luxury hospitality experience with world-class cuisine, bespoke cocktails, and high-energy nightlife. Job Summary: We are...

  • Relationship Manager

    4 weeks ago


    Navi Mumbai, Maharashtra, India Discoveries Quintessential Full time

    Job DescriptionJob Title: Relationship Manager VIP PlayersLocation: Vashi, Navi Mumbai (On-site)Schedule: 6-day work weekLanguages Required: EnglishAbout the Role:We are looking for a proactive and empathetic Relationship Manager to cater to our VIP players. As a key member of our team, you will build deep relationships with high-value users, create...

  • Relationship Manager

    3 weeks ago


    Navi Mumbai, Maharashtra, India Discoveries Quintessential Full time

    Job Title:Relationship Manager – VIP Players Location:Vashi, Navi Mumbai (On-site) Schedule:6-day work week Languages Required:EnglishAbout the Role: We are looking for aproactive and empathetic Relationship Managerto cater to our VIP players. As a key member of our team, you will build deep relationships with high-value users, create delightful...

  • Relationship Manager

    3 weeks ago


    Navi Mumbai, Maharashtra, India Discoveries Quintessential Full time

    Job Title: Relationship Manager – VIP Players Location: Vashi, Navi Mumbai (On-site) Schedule: 6-day work week Languages Required: English About the Role: We are seeking a proactive and empathetic Relationship Manager to cater to our high-value users. As a key team member, you will build deep relationships with VIP players, create delightful...

  • Travel Manager

    3 days ago


    Mumbai, Maharashtra, India Max Healthcare Full time

    About the Role: Managing all aspects of the travel, including creating detailed itineraries, booking flights & accommodation, applying and managing visas, handling forex, and any other logistics required for a seamless travel experienceMaintaining strong relationships with travel vendors and agents to ensure the availability of the best service for the...


  • Mumbai, Maharashtra, India r3 Consultant Full time

    Job Title: Sr. VIP Support Engineer Location: Mumbai (Prabhadevi) Position Type: Full-timeCompany Overview: Lauren is a leading company in the technology sector, providing innovativesolutions and services to clients across various industries. We are dedicated to deliveringexcellence and maintaining the highest standards of quality in our work. Our team is...


  • Mumbai, Maharashtra, India Talent Corner Hr Services Private Limited Full time

    About the Role:Talent Corner Hr Services Private Limited is seeking a highly skilled Guest Relations Executive to join our team. As a key member of our hospitality team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience during their stay.Key Responsibilities:Guest Welcome & Interaction:Warm...


  • Mumbai, Maharashtra, India Air Charter Service Full time

    About the RoleWe are seeking an experienced Global Shared Services (GSS) Manager to join our team in Mumbai. The successful candidate will report into our Global COO based in London and be responsible for managing a headcount of circa 35 employees.Key ResponsibilitiesDevelop job descriptions for all roles within the shared service function.Oversee...


  • Mumbai, Maharashtra, India Minnat Hashmi ( Proprietor of I Tech Solutions) Full time

    **Company Overview**We are Minnat Hashmi, Proprietor of I Tech Solutions, a leading luxury service provider catering to the Rich and Affluent HNI's. Our mission is to find people happiness through our high-end business, VIP SHAADI.**Job Description**We are seeking a highly driven and result-oriented sales professional to join our team as an Elite Telesales...