VIP and End user Support L2
4 weeks ago
Position title:VIP and End user Support L2
Experience:4years relevant
Budget:6 LPA
Location:Grant Road, Mumbai
Notice period:1 month -immediate joiner
Skills set:desktop
support, e-mail,remote support tools,DNS, DHCP,VPN, Active Directory, TCP/IP Networking, IT security, web technologies,troubleshooting,OEM Vendor
Job Overview:
∙Support of all workstations and printers including installation and upgrades. VIP &
End-user support of applications including, but not limited to, Windows
workstations, MS- Office, Office365, Utilities and various stand-alone applications.
∙Daily Checklist for Video Conference rooms to be followed in the morning - Escalate
to OEM vendor in case of any issues
∙Strong hands on experience of managing and troubleshooting Video Conference
devices,
∙ Check the availability of bandwidth for Video Conferencing.
∙Work with 3rd party vendor support to implement upgrades and fixes.
∙Maintain asset inventory, network diagrams and other related and relevant records.
∙Instruct end-users in the use of relevant technology.
∙Role will require planned and unplanned off-hour support and travel.
∙Manage operations, support, and management of products, systems, applications
and services.
Requirements:
∙In-depth knowledge of end user desktop issues in areas ranging from desktop
support, e-mail, remote support tools, application support, web technologies,
video conferencing and IT security
∙Experience with software diagnostics, configuration and installation in the area of
Microsoft Windows, Microsoft Office Suites
∙Practical and basic knowledge of Active Directory, TCP/IP Networking, DNS, DHCP,
VPN.
Requirements
desktop support, e-mail,remote support tools,DNS, DHCP,VPN, Active Directory, TCP/IP Networking, IT security, web technologies,troubleshooting,OEM Vendor
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