VIP and End user Support L2

4 weeks ago


Mumbai, Maharashtra, India Arting Digital Private Limited Full time
Job Description
Position title:VIP and End user Support L2
Experience:4years relevant
Budget:6 LPA
Location:Grant Road, Mumbai
Notice period:1 month -immediate joiner
Skills set:desktop
support, e-mail,remote support tools,DNS, DHCP,VPN, Active Directory, TCP/IP Networking, IT security, web technologies,troubleshooting,OEM Vendor

Job Overview: 
Support of all workstations and printers including installation and upgrades. VIP & 
End-user support of applications including, but not limited to, Windows 
workstations, MS- Office, Office365, Utilities and various stand-alone applications. 
Daily Checklist for Video Conference rooms to be followed in the morning - Escalate 
to OEM vendor in case of any issues 
Strong hands on experience of managing and troubleshooting Video Conference 
devices
∙ Check the availability of bandwidth for Video Conferencing. 
∙Work with 3rd party vendor support to implement upgrades and fixes. 
∙Maintain asset inventory, network diagrams and other related and relevant records. 
∙Instruct end-users in the use of relevant technology. 
∙Role will require planned and unplanned off-hour support and travel. 
∙Manage operations, support, and management of products, systems, applications 
and services. 

Requirements: 
∙In-depth knowledge of end user desktop issues in areas ranging from desktop 
support, e-mail, remote support tools, application support, web technologies, 
video conferencing and IT security 
∙Experience with software diagnostics, configuration and installation in the area of 
Microsoft Windows, Microsoft Office Suites 
∙Practical and basic knowledge of Active Directory, TCP/IP Networking, DNS, DHCP, 
VPN. 

Requirements
desktop support, e-mail,remote support tools,DNS, DHCP,VPN, Active Directory, TCP/IP Networking, IT security, web technologies,troubleshooting,OEM Vendor

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