Guest Relations Manager
3 weeks ago
We are a high-end, fine-dining restaurant and elite nightclub located in one of South Mumbai's most prestigious neighborhoods . Catering to high-net-worth individuals (HNIs), celebrities, and industry leaders , we provide an unparalleled luxury hospitality experience with world-class cuisine, bespoke cocktails, and high-energy nightlife.
Job Summary:
We are seeking an elegant, charismatic, and highly professional Guest Relations Manager to be the face of our establishment. The ideal candidate will have exceptional communication skills , an understanding of luxury hospitality, and the ability to engage with VIP guests, celebrities, and elite clientele while ensuring a seamless guest experience.
Key Responsibilities:
1. VIP Guest Experience & Relationship Management
- Personally welcome and interact with HNI guests , ensuring they feel valued and recognized.
- Build and maintain long-term relationships with regular patrons, socialites, and celebrities .
- Ensure personalized service by remembering guest preferences, special occasions, and custom requests.
- Manage VIP table reservations and special arrangements, ensuring exclusive service.
2. Front-of-House Management
- Oversee the host team, reception, and seating arrangements , ensuring smooth guest flow.
- Coordinate with the restaurant and nightclub teams to provide flawless service.
- Handle guest inquiries, complaints, and special requests with professionalism and discretion.
3. Networking & Brand Representation
- Act as a brand ambassador , promoting the venue to HNIs, corporate clients, and luxury lifestyle influencers.
- Attend and host exclusive events, tastings, and private gatherings to strengthen guest engagement.
- Work closely with PR, marketing, and concierge services to portray a great dining experience to guests.
4. Events & Personalized Experiences
- Collaborate with the event team to curate private dining experiences, VIP parties, and exclusive events .
- Assist in the organization of luxury brand collaborations and high-profile social gatherings.
5. Staff Training & Service Excellence
- Train the team on luxury hospitality, etiquette, and guest engagement .
- Ensure that every staff member delivers a polished, personalized, and memorable experience .
- Maintain high standards of ambiance, service, and guest interactions.
Requirements:
- Experience: 5+ years in guest relations or front-of-house management in a luxury restaurant, 5-star hotel, private club, or premium nightlife venue .
- Education: Bachelor's in Hospitality Management.
- Fluent in English, Hindi, and additional languages (preferred) for high-profile client interactions.
- Exceptional communication, charm, and confidence in dealing with high-profile guests.
- Strong understanding of luxury hospitality, fine dining, and VIP guest management .
- Ability to handle high-pressure situations with discretion and professionalism .
- A well-groomed, polished, and sophisticated personality that reflects the brand's exclusivity.
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