Natobotics - ServiceNow CSM Developer

ServiceNow CSM Developer

Experience : 6+ Years (Total), 3+ Years (ServiceNow CSM Implementation)

Employment Type : Full-time

Job Overview :

We are seeking a highly skilled ServiceNow CSM Developer with a minimum of 6 years of total experience, including at least 3 years specifically in ServiceNow Customer Service Management (CSM) implementation. The ideal candidate will be a self-driven, individual contributor adept at designing, developing, and troubleshooting complex CSM solutions. You will play a crucial role in enhancing customer service processes, leading technical solution design, and ensuring the smooth operation of the ServiceNow platform within an Agile execution model.

Key CSM Solution Development :

- Develop and implement robust ServiceNow CSM solutions that align precisely with client needs and business requirements.

- Lead technical solution design sessions for CSM implementations, contributing to process improvement and documentation within the CSM domain.

- Design, code, and troubleshoot applications specifically within the ServiceNow platform, with a strong focus on CSM modules.

Platform Management & Support :

- Manage the ServiceNow platform and infrastructure, ensuring the smooth and efficient operation of Customer Service Management processes.

- Provide advanced support for ServiceNow CSM, including thorough troubleshooting, timely bug fixes, and in-depth root cause analysis.

ServiceNow Development & Customization :

- Apply expertise in ServiceNow Scripting and contribute to complex development and implementation tasks.

- Hands-on experience with UI Pages/Macros, Menus, Workspace, Workflows, Flow Designers, Flow Actions, Integration Hub, Spokes, and REST/SOAP API Solutioning.

- Develop and customize within Service Catalog, Knowledge Management, and Scoped Applications.

- Leverage expertise in Service Portal development using JavaScript, Bootstrap, HTML, Server-Side Scripting & Style Sheets.

- Demonstrate strong experience in Application Development on ServiceNow, including proficiency with App Designer and Application Scope Access Controls.

- Utilize UI Scripts, UI Policies, UI Policy Actions, Variables, Variable Sets, Business Rules, Script Includes, Glide System, and Glide AJAX for various customizations.

- Possess solid knowledge of ServiceNow OOTB (Out-Of-The-Box) APIs and adhere strictly to ServiceNow best practices.

Reporting & Analytics :

- Utilize experience in Reporting & Performance Analytics to provide insights into CSM operations.

Agile Collaboration & Quality :

- Operate as a self-driven and individual contributor, demonstrating minimal dependency on other team members, aligning with an Agile-based execution model.

- Actively participate in Agile Project Execution Methodologies, Ceremonies, and processes (e.g., daily stand-ups, sprint planning, retrospectives).

- Possess a good understanding of overall development processes and quality processes followed within development.

Required Skills & :

- Minimum 6+ years of total experience in IT and software development.

- Minimum 3+ years of direct experience in ServiceNow CSM implementation.

ServiceNow Core Development :

- Strong proficiency in ServiceNow Scripting (JavaScript).

- Hands-on experience with UI Pages/Macros, Menus, Workflows, Flow Designers, Flow Actions.

- Expertise in developing with Business Rules, Script Includes, UI Policies, UI Actions, Client Scripts.

- Familiarity with Glide System and Glide AJAX.

ServiceNow Modules & Features :

- Proven experience in Service Catalog and Knowledge Management implementations.

- Experience with Scoped Applications, App Designer, and Application Scope Access Controls.

- Strong understanding and hands-on experience with Integration Hub and Spokes.

- Proficiency in REST/SOAP API solutioning and integrations.

Service Portal :

- Strong development skills in Service Portal using JavaScript, Bootstrap, HTML, Server-Side Scripting, and Style Sheets (CSS).

Reporting :

- Experience in Reporting & Performance Analytics within ServiceNow.

Methodologies :

- Awareness and practical experience with Agile Project Execution Methodologies and Ceremonies.

Communication :

- Excellent verbal and written English communication skills.

Personal Attributes :

- Self-driven and capable of working as an individual contributor with minimal dependency.

- Good understanding of overall development processes and quality assurance practices.