ServiceNow CSM Developer

2 weeks ago

Bengaluru, India Evnek Technologies Pvt Ltd Full time

This is a remote position.

Job Title: ServiceNow CSM Developer (with QA Expertise)

Experience: 5+ Years

Location: Remote

Shift: EST Time Zone

Notice Period: Immediate Joiners Only


About the Role

We are looking for a highly skilled ServiceNow CSM Developer with strong QA expertise to join our team. The role requires hands-on experience in designing, implementing, and customizing ServiceNow Customer Service Management (CSM) modules, along with a solid background in quality assurance and testing methodologies .

Key Responsibilities

  • Design, develop, and implement solutions on the ServiceNow CSM platform.
  • Configure, customize, and enhance ServiceNow applications to align with business requirements.
  • Collaborate with stakeholders to gather requirements and translate them into technical solutions.
  • Perform QA activities, including test planning, test case development, regression testing, and defect management.
  • Conduct unit testing, integration testing, and provide support during User Acceptance Testing (UAT).
  • Ensure adherence to best practices, coding standards, and performance optimization.
  • Troubleshoot issues, perform root cause analysis, and support ongoing enhancements.
  • Prepare technical documentation, release notes, and test scripts.

Required Skills & Experience

  • 5+ years of experience as a ServiceNow Developer with a strong focus on Customer Service Management (CSM) .
  • Proven expertise in ServiceNow development (JavaScript, Glide APIs, workflows, integrations).
  • Strong background in QA/testing methodologies within ServiceNow projects.
  • Hands-on experience with Automated Test Framework (ATF) or other ServiceNow automated testing tools.
  • Experience with REST/SOAP integrations and third-party tool integrations.
  • Solid understanding of ITSM/CSM processes and best practices.
  • Strong problem-solving, analytical, and communication skills.

Nice-to-Have Skills

  • ServiceNow certifications (CSA, CIS–CSM, CAD, or equivalent).
  • Familiarity with Agile/Scrum methodologies.
  • Exposure to other ServiceNow modules such as ITSM, ITOM, etc.

 



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