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Salesforce Service cloud
4 weeks ago
. Business and Domain knowledge
. Minimum 5 years of SFDC experience as an Advanced Administrator/Configurator including Service Cloud
. Strong configuration background in SFDC with a unique combination of being business-minded and highly analytical
. Expertise with all aspects of configuration including but not limited to: (Profiles, Roles, Sharing Rules, Formula Fields, Flows, Reports and Dashboards, Email to Case, Dependent Picklists, Case Management, Page Layouts, and ability to prefill data )
. Ability to translate business requirements into innovative SFDC solutions using the most advanced features to get the most out of our investment in Salesforce
- Excellent communication skills
MVP:
1) Email to Case
2) Update case after an email response to a case update
3) Auto-populate Case fields based on related policy and contact information
4) Create filtered views in lieu of queues to allocate cases
5) Create flows (email automation) for case closure and possible other features and criteria
6) Reports and Dashboards
7) Multi-level dependent picklists
8) Transition cases load existing data
9) Mobile experience
