Order Management Specialist

2 days ago

Noida, India Cognex Full time

Job Description

Essential Functions:

Enter emails or faxed sales orders from end user customers into SAP Retrieve orders from partner portal and process into SAP Verify pricing against customer contract or approved discount matrix Verify availability of product Coordinate with Purchasing to determine lead times when supply is not available Exercise discretion to prioritize product allocations when supply is not available Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales Answer customer inquiries regarding order status, product availability, pricing, and lead times Troubleshoot customer issues, responding in timely manner Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition Complete self-training modules in Reliance (quality system) as needed Log customer complaints (CCAR’s) in Reliance Create Zendesk tickets to request additional addresses or contacts be added to SAP

Knowledge, Skills, and Abilities:

High-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude Customer first mentality Strong time management skills to effectively prioritize daily tasks Demonstrated initiative to resolve complex customer issues efficiently Ability to work proactively and exercise judgment Strong attention to detail Strong interpersonal, communication, and customer service skills Ability to work with others in a professional, responsive and courteous manner Ability to work productively in a cross-functional team environment Strong system skills, including Microsoft Office

Minimum Education and Work Experience Required:

BS/BA degree in business 2+ years of experience with account management and customer service in high tech environment

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