Sales Manager

4 weeks ago

New Delhi, India VFM Ducati Bengaluru Full time

Role OverviewThe Sales Manager will be responsible for driving motorcycle sales across both new and pre-owned segments, ensuring lead conversion, revenue growth, and a premium customer experience that reflects Ducati’s global standards. This role demands a dynamic leader with proven ability to close deals, manage a motivated sales team, and deliver on business targets in a high-performance luxury motorcycle environment.Key ResponsibilitiesSales Performance & Targets- Drive sales of new and pre-owned Ducati motorcycles to achieve monthly, quarterly, and annual targets. - Ensure systematic follow-up and closure of all incoming leads (walk-ins, digital, referrals, events). - Design and implement strategies to maximise conversion rates and customer retention.Team Leadership- Lead, mentor, and motivate the sales team to consistently deliver outstanding results. - Monitor individual performance, provide coaching, and implement incentive programs. - Ensure team alignment with Ducati’s premium brand values and VFM Motors’ growth vision.Customer Experience & Engagement- Guarantee world-class customer service standards in line with Ducati’s luxury positioning. - Build long-term client relationships, ensuring repeat purchases and referrals. - Handle escalations and negotiate high-value deals to successful closure.Pre-Owned & Trade-In Business- Oversee the acquisition, valuation, and resale of pre-owned motorcycles. - Develop strong trade-in programs to encourage upgrades and increase deal flow. - Ensure pre-owned motorcycles are showcased and marketed effectively to maximise sales.Business Development- Build corporate, institutional, and HNI networks to generate new business opportunities. - Collaborate with Marketing on events, test ride programs, and Ducati community rides. - Explore partnerships and innovative channels to expand market presence.Reporting & Compliance- Track sales KPIs, conversion ratios, and pipeline performance; report to General Manager. - Ensure adherence to Ducati India’s brand guidelines and VFM Motors’ operational policies. - Maintain accurate records of leads, deals, and customer feedback in CRM systems. - Coordinate with the Ducati India team on all compliance and reporting requirements for the dealership.Requirements- Minimum 5–8+ years of premium/luxury automotive or motorcycle sales experience, with at least 2 years in a managerial role. - Candidates who have not worked in the automotive industry but have exceptional Sales Managerial skills & are passionate about motorcycles can be considered as well. - Proven track record of consistently meeting or exceeding sales targets. - Strong leadership, negotiation, and closing skills. - Deep understanding of premium customer expectations and luxury sales processes. - Excellent communication, interpersonal, and presentation skills. - Passion for motorcycles, preferably with riding experience and knowledge of Ducati brand DNA.Success Metrics- Achievement of new and pre-owned sales targets. - Conversion rate of qualified leads into closed deals. - Growth of pre-owned/trade-in business. - Customer satisfaction scores and repeat business. - Team performance and retention.

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