Workforce Management Specialist
2 weeks ago
5 Days WFO - 6 pm to 3 am IST shift Both side cab Job Description SummaryThis position is responsible for ensuring strategic goals are met through forecast and productivity modeling, capacity planning, collaboration, and effective communication, while maintaining reporting accuracy through investigative data analysis. This position is responsible for long term, short term, and intraday utilization analysis as well as providing leadership with risk mitigation plans. This position will act as a support for leadership, assisting with and providing guidance on performance impact analysis and operational planning to meet forecast requirements.Job Description Essential Job Functions: Works closely with HR & Operations leaders to develop, monitor, and deliver utilization reporting that meet project performance goals Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methodologies Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/staff need/staff schedule/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met Develop operational production plans to efficiently allocate staff resources against workload Analyze Data and other information in order to conceptualize and define operational problems and /or improvement opportunities Plan and execute analysis – often interrogating data and other information to perform root cause analysis and develop an impact assessment Develop knowledge of daily operations and collaborate with supervisors, managers, and front-line staff to uncover operational problems as they occur and formulate solutions and improvement opportunities Other activities as may be assigned by your manager Qualifications/ Requirements: Bachelor’s Degree in related field or equivalent combination of education and experience Entry level professional with 0-2 years of industry and/or relevant experience, typically at an Analyst level role or external equivalent. Workforce Management experience preferred Utilization, Capacity Planning, Forecasting, Staffing, etc. Experience with conducting and interpreting mathematical or statistical studies Exceptional proficiency in MS Office applications, specifically Excel Ability to define data requirements, gather and validate data and other information, and apply judgment to statistical tests Excellent analytical and problem-solving skills Strong attention to detail Communicating critical thought through verbal and written context
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Workforce Management Specialist
2 weeks ago
New Delhi, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM)Location: Gurugram (Hybrid)Early joiner - 0-45 days only.We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience, preferably from a BPO or Operations background. The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue management,...
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Workforce Management
2 weeks ago
Delhi, Delhi, India SummitNext Technologies Sdn Bhd Full time ₹ 4,20,000 - ₹ 6,00,000 per yearWe, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as Workforce Management (WFM) Specialist, providing outstanding support to our renowned clients in the BPO sector with...
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US IT Recruiter
1 week ago
New Delhi, India nTech Workforce Full timeJob Title: Specialist, Talent AcquisitionLocation: Hyderabad, India (Onsite)Shift: Full-Time | 5.30 PM to 2.30 AM IST (US Hours) | Flexibility required during peak workloadsAbout nTech WorkforcenTech Workforce is a U.S.-based staffing firm that partners with leading organizations to deliver top talent solutions. We are expanding our team in Hyderabad, India,...
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Workforce Management Analyst
3 weeks ago
New Delhi, India Gainwell Technologies Full timeGreeting From Gainwells Technology:SummaryWorkforce ManagementA WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-timeadherence, analyzing performance data, and ensuringcompliance with...
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Workforce Management Analyst
2 weeks ago
New Delhi, India Teleperformance Global Services Full timeJob Title: WFM RTAGrade : IILocation: Mumbai Malad / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational...
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Workforce Management Analyst
2 weeks ago
New Delhi, India TP Full timeJob Title: WFM RTAGrade : IILocation: Thane/Mumbai / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational...
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Workforce Management Analyst
3 weeks ago
New Delhi, India Teleperformance Global Services Full timeJob Title: WFM RTA Grade : II Location: Mumbai Malad / Work from Office Department: WFM Salary: Market standards, based on current CTC Reports To: WFM Team Leader Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to...
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Workforce Management Analyst
2 weeks ago
New Delhi, India TP Full timeJob Title: WFM RTA Grade : II Location: Thane/Mumbai / Work from Office Department: WFM Salary: Market standards, based on current CTCReports To: WFM Team Leader Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to...
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US IT Recruiter
2 weeks ago
New Delhi, India nTech Workforce Full timeJob Title:Specialist, Talent Acquisition Location:Hyderabad, India (Onsite) Shift:Full-Time | 5.30 PM to 2.30 AM IST (US Hours) | Flexibility required during peak workloadsAbout nTech Workforce nTech Workforce is a U.S.-based staffing firm that partners with leading organizations to deliver top talent solutions. We are expanding our team in Hyderabad, India,...
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Workforce Management Analyst
2 weeks ago
New Delhi, India Selections HR Services Private Limited Full timeAbout the Role We are looking for an analytical and proactiveWFM Analystto join our Workforce Management team. The role involves forecasting, capacity planning, and performance analysis to ensure optimal resource utilization and smooth business operations. Key Responsibilities Forecast and model capacity based on historical data and future business...
