Workforce Management Analyst
4 days ago
About the Role We are looking for an analytical and proactiveWFM Analystto join our Workforce Management team. The role involves forecasting, capacity planning, and performance analysis to ensure optimal resource utilization and smooth business operations. Key Responsibilities Forecast and model capacity based on historical data and future business requirements. Create, maintain, and review capacity plans on a regular basis. Perform variance and root cause analysis to improve forecast accuracy. Track and maintain headcount data including new hires and attrition. Ensure accuracy and reliability of WFM reports and databases. Partner with Operations to enhance delivery processes and drive efficiency. Support projects and ad-hoc analysis as needed. Required Skills & Qualifications Graduate in any discipline. Minimum 2 years of experience in Workforce Management, with strong exposure to forecasting, scheduling, and capacity planning. Proficient in MS Excel (advanced formulas, pivot tables, data analysis). Knowledge of ACD systems and WFM tools such as IEX, Aspect, NICE, or Verint preferred. Excellent analytical, communication, and problem-solving skills. Ability to manage multiple tasks and meet tight deadlines with minimal supervision. Soft Skills Strong initiative and ownership mindset. Organized and adaptable to changing business needs. Team player with a positive and professional attitude.
-
Workforce Management Analyst
4 days ago
New Delhi, India TP Full timeJob Title: WFM RTAGrade : IILocation: Thane/Mumbai / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational...
-
Workforce Management Analyst
6 days ago
New Delhi, India Teleperformance Global Services Full timeJob Title: WFM RTAGrade : IILocation: Mumbai Malad / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational...
-
Workforce Management Analyst
2 weeks ago
New Delhi, India Teleperformance Global Services Full timeJob Title: WFM RTA Grade : II Location: Mumbai Malad / Work from Office Department: WFM Salary: Market standards, based on current CTC Reports To: WFM Team Leader Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to...
-
Workforce Management Analyst
9 hours ago
New Delhi, India TP Full timeJob Title: WFM RTA Grade : II Location: Thane/Mumbai / Work from Office Department: WFM Salary: Market standards, based on current CTCReports To: WFM Team Leader Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to...
-
Workforce Management Analyst
2 weeks ago
New Delhi, India Gainwell Technologies Full timeGreeting From Gainwells Technology:SummaryWorkforce ManagementA WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-timeadherence, analyzing performance data, and ensuringcompliance with...
-
Workforce Management
2 weeks ago
Delhi, India Gainwell Technologies Full timeGreetings from Gainwell Technologies !!!SummaryA WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed...
-
Workforce Management
3 weeks ago
Delhi, India Gainwell Technologies Full timeGreetings from Gainwell Technologies !!!SummaryA WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed...
-
Senior Analyst
2 weeks ago
New Delhi, India NAB Full timeKey Accountabilities:This role is responsible for : Better experience for Customer and Colleague Proven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders & Branch environment Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and...
-
Senior Analyst
2 days ago
New Delhi, India NAB Full timeKey Accountabilities:This role is responsible for :- Better experience for Customer and Colleague - Proven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders & Branch environment - Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and...
-
Workforce Management Analyst
3 weeks ago
Delhi, India Gainwell Technologies Full timeGreeting From Gainwells Technology:SummaryWorkforce ManagementA WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-timeadherence, analyzing performance data, and ensuringcompliance with...
