Workforce Management Analyst
2 weeks ago
Workforce Management (Forecasting)Location – Remote IndiaA WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule employees to meet anticipated stakeholder demand withina short time frame, usuallyfocusing on daily or weekly timeframes; key responsibilities include monitoring call volume,average handle time, and other relevant metrics to generate accurate short-term forecasts, identifying potential fluctuations in demand, and adjusting staffing levels accordingly to optimize service levels while managing labor costs.- Skills and qualifications for a WFM short-term forecasting role:- Strong analytical skillsand proficiency in data analysistechniques - Experience with workforcemanagement software and forecasting tools - Excellent communication and collaboration skillsto effectively communicate forecasts to stakeholders - Understanding of contactcenter operations and key performance indicators (KPIs) - Proficiency in MicrosoftExcel and otherdata analysis tools - Ability to work under pressureand adapt to changing conditionsRole &Responsibilities- Data analysis:Regularly reviewing historical call volume data,stakeholder behavior patterns,and other relevantmetrics to identify trends and patterns for accurate forecasting.- Forecasting modelcreation:Utilizing WFM software to build and maintain short-term forecasting models, adjustingparameters based on current trends and seasonal fluctuations.- Intraday adjustments:Monitoring real-time call volume and service levels,making necessary adjustments to staffing schedules asneeded throughout the day.- Communication and collaboration:Communicating forecast updates to operational teams, including supervisors and agents, to ensure proper staffing levels are maintained.- Performance reporting:Generating reportson forecasting accuracy, identifying areas for improvement, and proposing adjustments
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Workforce Management Analyst
3 weeks ago
New Delhi, India Teleperformance Global Services Full timeJob Title: WFM RTAGrade : IILocation: Mumbai Malad / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational...
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Workforce Management Analyst
2 weeks ago
New Delhi, India TP Full timeJob Title: WFM RTAGrade : IILocation: Thane/Mumbai / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational...
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Workforce Management Analyst
3 weeks ago
New Delhi, India Teleperformance Global Services Full timeJob Title: WFM RTA Grade : II Location: Mumbai Malad / Work from Office Department: WFM Salary: Market standards, based on current CTC Reports To: WFM Team Leader Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to...
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Workforce Management Analyst
2 weeks ago
New Delhi, India TP Full timeJob Title: WFM RTA Grade : II Location: Thane/Mumbai / Work from Office Department: WFM Salary: Market standards, based on current CTCReports To: WFM Team Leader Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to...
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Business Analyst – Operations
3 days ago
New Delhi, India PiTek Solutions Full timeSenior Workforce Management Expert – Operations & ManufacturingFull-Time Remote Work from India for a North American ClientWe are seeking a highly experienced, Senior Workforce Management (WFM) Expert to join our team. This pivotal role requires deep, specialized knowledge in WFM and operational processes to support and enhance time & labor solutions...
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Workforce Management Analyst
3 weeks ago
New Delhi, India Gainwell Technologies Full timeGreeting From Gainwells Technology:SummaryWorkforce ManagementA WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-timeadherence, analyzing performance data, and ensuringcompliance with...
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Business Analyst – Operations
5 days ago
Delhi, India PiTek Solutions Full timeBusiness Analyst – Operations & Workforce ManagementDepartment:Information Technology – Enterprise SolutionsReports to:IT Manager, PMOPosition OverviewWe are seeking aBusiness Analystfor a North American Client for Full Time Remote work from India to support and enhance workforce-related operational processes across our chemical manufacturing sites. This...
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Workforce Management Analyst
2 weeks ago
New Delhi, India Selections HR Services Private Limited Full timeAbout the Role We are looking for an analytical and proactiveWFM Analystto join our Workforce Management team. The role involves forecasting, capacity planning, and performance analysis to ensure optimal resource utilization and smooth business operations. Key Responsibilities Forecast and model capacity based on historical data and future business...
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Business Analyst – Operations
4 days ago
Delhi, India PiTek Solutions Full timeSenior Workforce Management Expert – Operations & ManufacturingFull-Time Remote Work from India for a North American ClientWe are seeking a highly experienced, Senior Workforce Management (WFM) Expert to join our team. This pivotal role requires deep, specialized knowledge in WFM and operational processes to support and enhance time & labor solutions...
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Business Analyst – Operations
3 days ago
Delhi, India PiTek Solutions Full timeSenior Workforce Management Expert – Operations & ManufacturingFull-Time Remote Work from India for a North American ClientWe are seeking a highly experienced, Senior Workforce Management (WFM) Expert to join our team. This pivotal role requires deep, specialized knowledge in WFM and operational processes to support and enhance time & labor solutions...
