Business Analyst – Operations

Senior Workforce Management Expert – Operations & ManufacturingFull-Time Remote Work from India for a North American ClientWe are seeking a highly experienced, Senior Workforce Management (WFM) Expert to join our team. This pivotal role requires deep, specialized knowledge in WFM and operational processes to support and enhance time & labor solutions specifically across our chemical manufacturing sites and industrial operations.The analyst will act as the primary owner and subject matter expert for systems governing time management, employee/contractor attendance, and complex shift scheduling within a manufacturing context. This role is critical in driving system enhancements and multi-site rollouts, ensuring maximum efficiency, rigorous corporate compliance, and alignment with operational requirements across multiple divisions.Key Responsibilities- Active Partnership: Serve as an active partner to HR, Operations Leadership, and Site Managers to define, document, and validate complex requirements for enterprise-level WFM solutions within a production environment. - Process Optimization: Conduct in-depth analysis of existing workforce management and scheduling processes within the manufacturing industry, designing and recommending transformational improvements to maximize labor utilization, efficiency, and data accuracy on the shop floor. - System Ownership & Expertise: Act as the system owner and primary subject matter expert for contractor time and attendance software, encompassing end-to-end lifecycle management, advanced user support, release testing, and strategic vendor management. - Integration & Compliance: Oversee and validate complex system integrations with critical platforms (e.g., HRIS/Payroll, MES systems, Site Access/Security systems), ensuring seamless data flow and strict adherence to union contracts and industrial labor laws. - Delivery & Rollout Leadership: Lead and manage requirements gathering workshops, develop comprehensive process documentation, and create detailed functional specifications for major WFM system upgrades, enhancements, and large-scale, multi-site rollouts across various manufacturing divisions. - Performance Analytics: Design, implement, and maintain advanced reporting dashboards, KPIs, and labor metrics to provide operational leadership with actionable insights into workforce productivity, utilization, and compliance trends in manufacturing operations. - Training & Governance: Establish governance frameworks, create robust training programs, and provide advanced, ongoing support and documentation for site-level administrators and end-users.Qualifications- Education: Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related quantitative field. - Experience: Minimum of 7+ years of progressive business analyst experience focused specifically on Workforce Management (WFM), time & attendance, and associated systems. - Industry Expertise: Extensive experience required in manufacturing, industrial, or production environments, demonstrating a clear understanding of complex shift patterns, shop floor data collection, and labor costing within a manufacturing context. - Technical Knowledge: Strong, hands-on knowledge of major WFM solutions (e.g., Kronos/UKG, SAP HCM/SuccessFactors Time, specialized contractor management tools). - Core Competencies: Proven mastery in documenting complex business processes, translating high-level requirements into detailed technical/functional specifications, and managing the full software development lifecycle (SDLC). - Soft Skills: Exceptional communication, influencing, and facilitation skills, with a track record of driving consensus across senior cross-functional teams (IT, HR, Operations VP level). - Analytical Skills: Superior problem-solving, analytical, and data modeling skills to resolve complex operational and system issues.