Workforce Management Analyst
22 hours ago
Greeting From Gainwells Technology:SummaryWorkforce ManagementA WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-timeadherence, analyzing performance data, and ensuringcompliance with labor laws, all while optimizing productivity and service levels within the team they manage.Key Skills:Skills required for a WFM supervisor role:- Strong analytical skills and ability to interpret data - Excellent communication and interpersonal skills - Proficiency with workforce management software - Understanding of labor laws and compliance requirements - Problem-solving and decision-making abilities - Proficiency with telephony routing solutions - Proficiency with Excel and Power BIRole & Responsibilities- Forecasting and Staffing: - Analyze historical data to predict future call volume and staffing requirements for locked forecasts. - Develop staffingplans based on forecasted demand and business goals. - Adjust staffinglevels based on real-time fluctuations in demand. - Scheduling and Allocation: - Create employeeschedules that alignwith forecasted demandand labor constraints. - Optimize shift patterns to maximize efficiency and minimize costs. - Manage employeetime off requestsand ensure adequatecoverage during peak periods. - Performance Monitoring and Coaching: - Monitor real-time adherence to schedules and performance metrics. - Identify areas for improvement and provide coachingto employees. - Conduct performance reviews and providefeedback. - Data Analysisand Reporting: - Analyze workforce data to identifytrends and opportunities for optimization. - Generate reportson key performance indicators (KPIs)related to workforcemanagement. - Present data insights to management to inform decision-making. - Compliance Management: - Ensure compliance with labor laws and companypolicies regarding scheduling and overtime. - Monitor employeetime and attendance to prevent violations.Shift Timing : 4:30 PM to 4:30 PM (IST- 9 Hours)
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Workforce Management Analyst
22 hours ago
New Delhi, India Teleperformance Global Services Full timeJob Title: WFM RTA Grade : II Location: Mumbai Malad / Work from Office Department: WFM Salary: Market standards, based on current CTC Reports To: WFM Team Leader Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to...
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Workforce Management
3 days ago
Delhi, India Gainwell Technologies Full timeGreetings from Gainwell Technologies !!!SummaryA WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed...
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Senior Analyst
22 hours ago
New Delhi, India NAB Full timeKey Accountabilities:This role is responsible for : Better experience for Customer and Colleague Proven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders & Branch environment Demonstratable experience in the use of Aspect WFM for scheduling, effective capacity planning and...
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Workforce Management
1 week ago
Delhi, India Gainwell Technologies Full timeGreetings from Gainwell Technologies !!!SummaryA WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed...
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Workforce Management Analyst
22 hours ago
New Delhi, India Gainwell Technologies Full timeWorkforce Management (Forecasting)Location – Remote IndiaA WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule employees to meet anticipated stakeholder demand withina short time frame,...
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Workforce Management Analyst
1 week ago
Delhi, India Gainwell Technologies Full timeGreeting From Gainwells Technology:SummaryWorkforce ManagementA WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-timeadherence, analyzing performance data, and ensuringcompliance with...
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Workforce Management Analyst
1 week ago
Delhi, India Gainwell Technologies Full timeGreeting From Gainwells Technology:SummaryWorkforce ManagementA WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-timeadherence, analyzing performance data, and ensuringcompliance with...
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Workforce Management Analyst
3 days ago
Delhi, India Gainwell Technologies Full timeGreeting From Gainwells Technology:SummaryWorkforce ManagementA WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-timeadherence, analyzing performance data, and ensuringcompliance with...
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Workforce Management
3 days ago
Delhi, India Gainwell Technologies Full timeGreetings from Gainwell Technologies...!SummaryA WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed...
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Workforce Management
1 week ago
Delhi, India Gainwell Technologies Full timeGreetings from Gainwell Technologies...! Summary A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed...
