Workforce Management Specialist
2 weeks ago
Job title: Workforce Management (WFM)Location: Gurugram (Hybrid)Early joiner - 0-45 days only.We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience, preferably from a BPO or Operations background. The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue management, and a strong understanding of WFM processes and tools in a fast-paced, high-volume environment.This role focuses on: Work allocation, Productivity monitoring, Issue resolution, Performance reportingYou will work closely with cross-functional teams (QA, Training, Tech, Ops) to ensure smooth workflow execution, SLA adherence, and continuous process improvement. You will also handle L3-level escalations and drive data-backed decisions using tools like Excel and Power BI.What We’re Looking For:- 3+ years of experience in WFM or operations planning - Strong background in work allocation and queue/workflow management - Proficiency in Excel, Power BI, and tools like OnBase or Salesforce - Experience working in fast-paced operations and collaborating with leadership - Excellent stakeholder management, communication, and problem-solving skillsBonus Points:- Six Sigma coursework or certification - LOMA or relevant insurance certificationsLooking forward to discussing this opportunity with you Please feel free to share your resume to shivangi.uniyal@stellarconsulting.com
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Workforce Management
2 weeks ago
Delhi, Delhi, India SummitNext Technologies Sdn Bhd Full time ₹ 4,20,000 - ₹ 6,00,000 per yearWe, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as Workforce Management (WFM) Specialist, providing outstanding support to our renowned clients in the BPO sector with...
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Workforce Management Specialist
2 weeks ago
New Delhi, India TalentBridge Full time5 Days WFO - 6 pm to 3 am IST shift Both side cab Job Description SummaryThis position is responsible for ensuring strategic goals are met through forecast and productivity modeling, capacity planning, collaboration, and effective communication, while maintaining reporting accuracy through investigative data analysis. This position is responsible for long...
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US IT Recruiter
7 days ago
New Delhi, India nTech Workforce Full timeJob Title: Specialist, Talent AcquisitionLocation: Hyderabad, India (Onsite)Shift: Full-Time | 5.30 PM to 2.30 AM IST (US Hours) | Flexibility required during peak workloadsAbout nTech WorkforcenTech Workforce is a U.S.-based staffing firm that partners with leading organizations to deliver top talent solutions. We are expanding our team in Hyderabad, India,...
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Workforce Management Analyst
3 weeks ago
New Delhi, India Gainwell Technologies Full timeGreeting From Gainwells Technology:SummaryWorkforce ManagementA WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-timeadherence, analyzing performance data, and ensuringcompliance with...
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Workforce Management Analyst
2 weeks ago
New Delhi, India TP Full timeJob Title: WFM RTAGrade : IILocation: Thane/Mumbai / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational...
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Workforce Management Analyst
2 weeks ago
New Delhi, India Teleperformance Global Services Full timeJob Title: WFM RTAGrade : IILocation: Mumbai Malad / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational...
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Workforce Management Analyst
3 weeks ago
New Delhi, India Teleperformance Global Services Full timeJob Title: WFM RTA Grade : II Location: Mumbai Malad / Work from Office Department: WFM Salary: Market standards, based on current CTC Reports To: WFM Team Leader Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to...
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Workforce Management Analyst
2 weeks ago
New Delhi, India TP Full timeJob Title: WFM RTA Grade : II Location: Thane/Mumbai / Work from Office Department: WFM Salary: Market standards, based on current CTCReports To: WFM Team Leader Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to...
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US IT Recruiter
2 weeks ago
New Delhi, India nTech Workforce Full timeJob Title:Specialist, Talent Acquisition Location:Hyderabad, India (Onsite) Shift:Full-Time | 5.30 PM to 2.30 AM IST (US Hours) | Flexibility required during peak workloadsAbout nTech Workforce nTech Workforce is a U.S.-based staffing firm that partners with leading organizations to deliver top talent solutions. We are expanding our team in Hyderabad, India,...
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Workforce Management Analyst
2 weeks ago
New Delhi, India Selections HR Services Private Limited Full timeAbout the Role We are looking for an analytical and proactiveWFM Analystto join our Workforce Management team. The role involves forecasting, capacity planning, and performance analysis to ensure optimal resource utilization and smooth business operations. Key Responsibilities Forecast and model capacity based on historical data and future business...
