Senior Executive HR Business Partner

IGT Solutions Pvt Ltd is a leading IT & BPM services provider committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain. The company offers integrated IT-BPM services comprising of Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services and Consulting Services to the Travel industry worldwide. IGT boasts of a talent pool of over 10,000+ travel industry experts with its 15 state-of-the-art delivery centres and worldwide operational presence. IGT, through its innovative solutions and services, offers a unique value proposition in terms of quality, flexibility and cost savings to a large number of airlines, travel management companies, OTAs, travel technology companies, airports, railways, cruise liners and hotels. IGT Solutions provides equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups. Job Title: Human Resource Business Partner (Senior Executive) Location: Gurgaon Company Overview: IGT Solutions is a leading organization looking to hire a Senior Executive HR Business Partner for its Gurgaon location. This position will involve managing HR operations for the branch, supporting business partners, and ensuring smooth HR functions within the company. Job Summary: The Senior Executive HRBP will lead HR operations in the branch, handle all HR activities, and provide support to business partners. This role will ensure the smooth execution of HR processes, employee engagement, retention, and compliance with policies. Key Responsibilities: Employee Queries & Concerns: Effectively and efficiently resolve employee queries and concerns for the respective vertical/process, tracking and reporting the query resolution TAT. Compliance & Policies: Ensure strict compliance with labor laws, implementation of the Discipline Policy, and Code of Conduct. Attrition Management: Maintain an attrition rate of 5% or below. Employee Engagement: Work with cross-functional teams to drive employee engagement initiatives, facilitate action planning, record minutes and action points, circulate and communicate closures. Performance Management: Ensure timely sign-offs of KRAs for new employees and during role movements. Coordinate and monitor the completion of half-yearly and annual performance appraisals. Training Plan Adherence: Track and monitor adherence to training plans for the process. Exit Management: Conduct exit interviews and analyze exit survey data, providing monthly trend reports and action points. Employee Retention: Implement strategies for improving employee retention and engagement. Branding & Intelligence: Support employer branding initiatives and maintain intelligence on HR best practices. Policy Adherence: Ensure strict adherence to Security Policy, Zero Tolerance Policy, United Privacy Policy, Disciplinary Policy, and Learning Agreement. Qualifications & Skills: Educational Qualification: Graduate in any field (preferred degrees in Psychology, Industrial Relations, or Human Resource Management). Experience: Prior experience as an HR Generalist or Specialist, focusing on Labor Relations and Employee Engagement, preferably in a BPO/Call Center environment. Skills Required: Proficiency in MS Office. Strong analytical and problem-solving skills. Basic knowledge of labor laws and HR policies. Ability to facilitate engagement action planning. Excellent verbal and written communication skills. Ability to manage multiple tasks and deadlines efficiently. Strong interpersonal and conflict resolution skills. Additional Information: Candidate must be open to working onsite in Gurgaon and be flexible to work in shifts. If you're passionate about creating an engaging and productive workplace while ensuring HR compliance and policy adherence, we invite you to apply for this exciting opportunity.