Senior Technical Trouleshooting Specialist

2 weeks ago


Bengaluru, India eJAmerica Full time

There is a critical requirement for one of the SIEM / SOAR skillset. Candidate’s requirement and JD as below.


Minimum 8 -10 years of experience in Technical troubleshooting and have good analytical skills (Understand, analyze and troubleshoot customer technical problems and help the team members to provide solution to customers).


  1. Understanding of different log sources and its event types
  2. Good ability to perform troubleshooting of customer issues (logs not ingested, Latency issue etc. )
  3. Write and execute search commands to find relevant log details.
  4. Good Parser implementation (CSV, JSON, Syslogs, XML. KV etc.) knowledge and troubleshooting the logs
  5. Good knowledge in Normalization concepts and Unified Data Modelling (UDM)
  6. Basic knowledge of Linux commands, regular expressions, SQL query, YARA-L syntax, IOC, Python, CLI,GCP IAM, Work Force Identity Federation ,UDM, API etc.
  7. Integration of different log types
  8. Knowledge in use cases, reports, dashboards
  9. Analyze, build, test and deploy playbooks based on client requirements
  10. Basic Knowledge on SIEM and SOAR operations like creation of dashboards, integration workflows, platform troubleshooting
  11. SME should be capable of reviewing and providing technical guidance to team members
  12. Very good written and verbal communication to talk to customer and Google engineers.
  13. Knowledge in Cloud platform (preferably Google Cloud Platform (GCP)) is added advantage



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