Genesys Technical Consultant
2 days ago
Description :We are seeking a skilled Genesys Technical Consultant to join our team. The ideal candidate will have hands-on experience with Genesys Cloud or Engage platforms and a strong understanding of contact center technologies. This role involves designing, implementing, and supporting Genesys-based solutions tailored to client needs.Key Responsibilities :- Design and implement contact center solutions using Genesys Cloud or Engage.- Configure IVR, call routing, and interaction flows using Genesys Architect.- Integrate Genesys with third-party systems via APIs and connectors.- Collaborate with clients to gather requirements and deliver tailored solutions.- Provide technical support and troubleshooting for Genesys platforms.- Assist in pre-sales activities including demos and solution design.- Work with cross-functional teams to ensure seamless delivery.- Document configurations, processes, and provide training to client teams.Required Skills & Qualifications : - Experience with Genesys platforms (Cloud or Engage).- Strong knowledge of contact center operations and technologies.- Experience with IVR design, call routing, and scripting.- Proficiency in REST APIs and system integrations.- Excellent communication and stakeholder management skills.- Ability to work independently and manage multiple projects.Preferred Qualifications : - Genesys certifications (e.g., Genesys Cloud Certified Professional).- Experience with CRM integrations (e.g., Salesforce, MS Dynamics).- Familiarity with cloud platforms (AWS, Azure).- Knowledge of DevOps and CI/CD practices. (ref:hirist.tech)
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Genesys Technical Consultant
12 hours ago
Bengaluru, Karnataka, India Xcely Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescription : We are seeking a skilled Genesys Technical Consultant to join our team. The ideal candidate will have hands-on experience with Genesys Cloud or Engage platforms and a strong understanding of contact center technologies. This role involves designing, implementing, and supporting Genesys-based solutions tailored to client needs. Key...
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Consultant- Genesys
4 days ago
Bengaluru, Gurugram, Mumbai, India Mount Talent Consulting Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Description:you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer...
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Senior Developer, Platform Engineering
2 weeks ago
Bengaluru, Karnataka, India Genesys Full time ₹ 8,00,000 - ₹ 24,00,000 per yearGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...
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Genesys Architect
4 weeks ago
Bengaluru, India ZettaMine Labs Pvt. Ltd. Full timeHello,Greeting's from ZettaMine!!!Job Title: Genesys Architect / Senior Genesys EngineerExperience Required: 13+ Years (with minimum 8+ years in Genesys solutions)Location: Pan IndiaNotice Period: Immediate JoinersJob SummaryWe are seeking an accomplished Genesys Architect with over 13 years of IT experience and deep expertise in Genesys Cloud and Genesys...
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Genesys Architect
3 weeks ago
Bengaluru, India ZettaMine Labs Pvt. Ltd. Full timeHello,Greeting's from ZettaMine!!!Job Title: Genesys Architect / Senior Genesys EngineerExperience Required: 13+ Years (with minimum 8+ years in Genesys solutions)Location: Pan IndiaNotice Period: Immediate JoinersJob SummaryWe are seeking an accomplished Genesys Architect with over 13 years of IT experience and deep expertise in Genesys Cloud and Genesys...
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Genesys Architect
4 weeks ago
Bengaluru, India ZettaMine Labs Pvt. Ltd. Full timeHello, Greeting's from ZettaMine!!! Job Title: Genesys Architect / Senior Genesys Engineer Experience Required: 13+ Years (with minimum 8+ years in Genesys solutions) Location: Pan India Notice Period: Immediate Joiners Job Summary We are seeking an accomplished Genesys Architect with over 13 years of IT experience and deep expertise in Genesys Cloud and...
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Genesys Architect
4 weeks ago
Bengaluru, India ZettaMine Labs Pvt. Ltd. Full timeHello, Greeting's from ZettaMine!!! Job Title: Genesys Architect / Senior Genesys Engineer Experience Required: 13+ Years (with minimum 8+ years in Genesys solutions) Location: Pan India Notice Period: Immediate Joiners Job Summary We are seeking an accomplished Genesys Architect with over 13 years of IT experience and deep expertise in Genesys Cloud and...
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Genesys Architect
4 weeks ago
Bengaluru, India ZettaMine Labs Pvt. Ltd. Full timeHello,Greeting's from ZettaMine!!!Job Title: Genesys Architect / Senior Genesys EngineerExperience Required: 13+ Years (with minimum 8+ years in Genesys solutions)Location: Pan IndiaNotice Period: Immediate JoinersJob SummaryWe are seeking an accomplished Genesys Architect with over 13 years of IT experience and deep expertise in Genesys Cloud and Genesys...
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Genesys Testing
1 week ago
Bengaluru, India CIEL HR Services Full timeRole - Genesys Testing Exp - 5-7 years NP- Immediate JD: Testing in Genesys environment, Technical testing in technologies (Voice, IVR, Call Routing, CTI, and call routing). JD: 2. Prior experience in Software quality assurance technical testing in one or more of the following Voice Contact Center technologies (Voice, IVR, Call Routing, CTI, and call...
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Genesys Testing
4 days ago
Bengaluru, India CIEL HR Services Full timeGenesys Testing Exp - 5-7 years NP- Immediate JD: Testing in Genesys environment, Technical testing in technologies (Voice, IVR, Call Routing, CTI, and call routing). JD: 2. Prior experience in Software quality assurance technical testing in one or more of the following Voice Contact Center technologies (Voice, IVR, Call Routing, CTI, and call...
