HR Operations Specialist

3 weeks ago

Delhi Division, India CIEL Full time

Responsibilities:

Handle HR operations end to end for multiple Staffing clients of CIEL with high standards of quality and efficiency Collect the time sheet/attendance, Run monthly payroll, compliance, expense reimbursement, invoicing, collections and payout processes Onboarding - salary structuring, documentation, letters, joining process and induction Offboarding - full and final settlement, letters, settlements related to PF, Insurance etc. Administer benefits such as insurance, loans/ advances, documentation support Responding to employee queries promptly and appropriately Fulfil client requirements related to MIS, audits, queries etc. promptly and accurately; demonstrate proactiveness in our engagement with the clients Grow the wallet share with the clients by providing excellent service to the clients and contract Employees (deputees), building strong rapport with clients, focusing on high-potential clients and taking additional measures to win a larger share of the pie available for Staffing, generate leads for new business Anticipate hiring needs of the clients and work with the recruiting teams to build candidate database, generate new mandates and work with Recruiting teams to deliver the desired results promptly Growth focus: Follow the processes as defined by CIEL as well as the requirements given by the clients Draw up an annual budget, make account-level plan and execute the same to achieve the budget Use data to track performance Leverage technology in carrying out one’s work Show a hunger to create a bigger impact, learns best practices proactively and deploy them as appropriate

Ideal Profile:

Knowledge of MS Office tools especially MS Excel Good English Communication skills – written and oral Shows empathy in communication Experience of HR Operations in staffing firms - onboarding, query handling, attendance to payout process, offboarding and statutory provisions

Client handling experience - Demonstrated success in front-ending Client engagements, especially having grown the engagements by widening and deepening it (based on skill levels and experience, the job will be benchmarked within CIEL as L3, L4 or L5)

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