Lead - Retention - BFS

2 months ago


Mumbai, India Hipos Consulting Services LLP Full time

Lead - Retention


Job Description:


- Derive implementation for Retention for Organization.


- Set up & drive key process metrics Creation of framework impacting bottom-line metrics.


- Define cost of acquisitions vs Retention & subsequent Revenue generated for all products.


- Define PNL structures & incentive grids at Organization level.

- Create & Implement Fulfillment journeys and drive retention through all customer touch points: Design/review, setup and touch points through Contact Centre & Branches.

- Define targets & Drive productivity through Customer Service touch points: Perform Customer analytics, set targets & drive them through Customer Service Touch points.

- Forecasting & Industry Benchmarking: Analyze short and long term forecasting, Analyze trends in group inventories & rates to include goals, product line and strategic sales goals.

- Improve & Scale up: Work on all Revenue Management Products to ensure scale up in revenue streams impacting bottom-line.

- Learning & Innovation: Steer head for projects. Take ownership on upgradation of skill set. Bring improvisation in existing processes.

(ref:iimjobs.com)

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