Senior Customer Success Manager

2 weeks ago

Gurugram, India Karix Full time

Job Role: Senior Customer Success Manager


L‍ocation: Gurgaon (WFO)


Role Summary: You will play a pivotal role in ensuring our enterprise customers achieve maximum product value and satisfaction. Your primary focus will be on the customer’s transition from sales prospect to active product user. You'll enhance customer retention and boost their lifetime value by proactively addressing challenges, creating tailored solutions, and identifying upsell opportunities.

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What you'll be responsible for?

  • POC and Onboarding of New Customers:
  • Prioritize successful onboarding to ensure clients quickly grasp essential features.
  • Facilitate a smooth transition from sales to product adoption.


  • Monitoring Customer Health Metrics:
  • Continuously track client progress along their customer journey.
  • Identify upsell opportunities and address churn risks promptly.
  • Ensure timely deliverables from the product to the customer.


  • Collaborating Across Departments:
  • Work closely with ops, development, sales, finance, and other teams to solve client issues.
  • Balance client requests with organizational resources.


  • Voice of the customer:
  • Identify new customer problems for feedback to the product team



What you'd have?

  • ‍10-12 years of experience in account management, customer success, or business development, preferably in a CPaaS / SaaS environment.
  • Proven success in managing and growing relationships with enterprise clients.
  • Proven track record of exceeding growth targets and driving revenue.
  • High business acumen with experience across multiple industry verticals.
  • Self-starter with a proactive attitude, capable of working in a fast-paced, dynamic environment.
  • Strong presentation, negotiation, and interpersonal skills.


‍

Why join us?

  • We thought you would never ask We offer all the usual stuff: competitive salary, flexible working hours, and challenging product culture but the real perks are:
  • Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.
  • World-class team that loves solving tough problems and have a bias for action. Karix is an equal-opportunity employer.
  • We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

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