Senior Customer Relationship Management
2 days ago
We’re hiring Position: Senior Customer Relationship Management Location: Turbhe, Navi Mumbai – On-site Experience: 5 to 6 YearsAbout Nap Chief Nap Chief is a fast-growing D2C kids wear brand creating fun, comfortable, and stylish clothing for little ones. We believe in making every child’s day brighter with high-quality, playful designs that parents love. Our team is small, energetic, and passionate about building a brand that makes a real difference.What You’ll Do: Lead and mentor the customer success and support team to deliver a world-class post-purchase experience.Build and implement structured systems for query management, resolution time, and escalation tracking.Own customer satisfaction and loyalty metrics (NPS, CSAT, repeat rate).Identify at-risk customers and build retention and win-back strategies.Work cross-functionally with Growth, Ops, and Brand teams to improve customer journey touchpoints.Train and empower team members with templates, tone of voice guidelines, and empathy-based communication.Analyse complaint trends, returns, and feedback loops to reduce friction.Maintain proactive communication with high-value or repeat customers.Develop insights from customer conversations to guide product and marketing decisions.Present monthly dashboards to leadership with learnings, patterns, and action plans.Build an ownership culture — where each executive is accountable for experience and resolution quality.Conduct weekly team reviews to ensure alignment, coaching, and continuous improvement.What We’re Looking For: Customer success strategy & team management Empathy, patience, and diplomacy NPS and retention analytics CRM tools (e.g., Gorgias, Freshdesk, or similar) Strong communication and storytelling with customers Problem-solving and crisis management SOP creation and workflow optimization Collaboration with brand & growth teams Data-driven decision making Leadership through coaching and empowermentApply Now:Send your CV tosharvari@napchief.comor apply directly. #Hiring #CRMManager #CustomerSuccess #D2C #NapChief #CustomerExperience #MumbaiJobs #TeamLead #Retention #CustomerSupport
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Customer Relationship Executive
2 weeks ago
New Delhi, India Bridginggaps management solutions pvt ltd Full time**"HIRING FOR LARGEST ALLUMINIUM MANUFACTURING COMPANY"** We are recruiting for an experienced Customer Relationship Manager to be responsible for engaging with key customers by building and preserving trusting relationships. As Customer Relationship Manager you will constantly identify opportunities to grow the customer base and build positive relationships...
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Senior Relationship Manager
4 days ago
New Delhi, India JM Financial Asset Management Ltd Full timeAbout the CompanyJM Financial Mutual Fund is one of India's first private sector mutual funds-an integral part of the first wave that commenced operations in 1993-94. We are a part of JM Financial Group, which has a rich heritage, built over four decades. We are one of the many successful companies that have emerged out of JM Financial Group's strong...
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Senior Relationship Manager
4 days ago
New Delhi, India ISOLN Wealth Full timeJob Summary:We are seeking an experienced and dynamic Senior Relationship Manager to join our Wealth Management team. The ideal candidate should have a proven track record in managing HNI and Ultra-HNI clients, with strong relationship-building skills, comprehensive product knowledge, and a client-first approach.Key Responsibilities:- Acquire and manage...
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Senior Relationship Manager
2 days ago
New Delhi, India ISOLN Wealth Full timeJob Summary:We are seeking an experienced and dynamic Senior Relationship Manager to join our Wealth Management team. The ideal candidate should have a proven track record in managing HNI and Ultra-HNI clients, with strong relationship-building skills, comprehensive product knowledge, and a client-first approach.Key Responsibilities:- Acquire and manage...
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Customer Relationship Manager
2 weeks ago
New Delhi, India Intellectt Inc Full timeCustomer Relationship Manager (CRM)Hyderabad, India (Onsite from day one)About the Role We are looking for a presentable and manageable Customer Relationship Manager to join our IT and Software Development company in Hyderabad, India. The ideal candidate will maintain strong client relationships, manage clients, and manage the show by ensuring smooth...
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Senior Relationship Manager
3 days ago
Delhi, Delhi, India easiloan Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCompany DescriptionEasiloan is a fintech start-up revolutionizing the home loan process by building a digital marketplace and transaction platform. Our aim is to provide home buyers with an effortless solution to compare, choose, and process home loans digitally. By leveraging technology, we significantly reduce the time and effort required for all...
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Senior Relationship Manager
4 weeks ago
New Delhi, India InsuranceDekho Full timeJob Title: Senior Relationship Manager – Health Insurance (Agency Channel)Company: InsuranceDekho (A Girnar Insurance Brokers Pvt. Ltd. company)Job location: JaipurJob Summary: InsuranceDekho is looking for an energetic and performance-drivenSenior Relationship Managerto strengthen its health insurance vertical via theagency distribution channel . The role...
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Senior Relationship Manager
6 days ago
New Delhi, India HDFC securities Full timeImmediate joiners preferredLocation: AhmedabadRelationship Manager/Senior Relationship Manager - Ahmedabad Experience required: 5 Years+ Job Description: Execution of trade orders on behalf of clients. Building relationships with clients & educating them about Investments.Specialized Activities: Buying and selling of securities or derivatives, UDR on NSE...
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Senior Relationship Manager
2 days ago
New Delhi, India HDFC securities Full timeImmediate joiners preferred Location: AhmedabadRelationship Manager/Senior Relationship Manager - Ahmedabad Experience required: 5 Years+ Job Description: Execution of trade orders on behalf of clients. Building relationships with clients & educating them about Investments.Specialized Activities: Buying and selling of securities or derivatives, UDR on NSE...
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Customer Relationship Manager
6 days ago
Delhi, Delhi, India HR Creations Full time ₹ 14,40,000 - ₹ 19,20,000 per yearPosition OverviewWe are seeking an experienced and customer-centric Customer Relations Manager (CRM) to lead and enhance our client experience strategy. The ideal candidate will build and nurture long-term relationships with high-value customers, ensure seamless service delivery, and drive customer loyalty and retention across all touch points.Key...
