Technical Support Engineer

2 weeks ago

Mumbai, India Whitefield Careers Full time

Job Title : Onsite Technical Support Engineer.

Experience : 8 to 15 years.

Job Summary :

As an Onsite Technical Support Engineer, you will be the face of our technical expertise, providing direct, hands-on support to our clients.

You'll be responsible for troubleshooting, maintaining, and optimizing companies solutions, ensuring seamless and secure network access.

Responsibilities :

- Onsite installation, configuration, and maintenance of Zero Trust Network Access solutions.

- Diagnose and resolve technical issues related to network connectivity, application access, and security policies.

- Provide clear and effective communication to clients, ensuring they understand the solutions and processes.

- Collaborate with remote support teams and engineers to escalate and resolve complex issues.

- Document all support activities, including issue resolution steps and client interactions.

- Conduct training sessions for clients on products and best practices.

- Stay up-to-date with the latest industry trends and product updates.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Proven experience in onsite technical support or field engineering, preferably in network security.

- Strong understanding of networking concepts, protocols, and security principles.

- Hands-on experience with Linux server administration, network troubleshooting, configuration, and installation.

Practical implementation experience with popular brands of security solutions such as :

- Endpoint Detection and Response (EDR).

- Unified Threat Management (UTM).

- Next-Generation Firewall (NGFW).

- Security Information and Event Management (SIEM).

- Multi-Factor Authentication (MFA).

- Privileged Access Management (PAM).

- Privileged Identity Management (PIM).

- Excellent problem-solving and troubleshooting skills.

- Exceptional communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Relevant certifications (e.g., CompTIA Network+, CCNA) are a plus.



(ref:hirist.tech)

  • Technical Support Engineer

    2 weeks ago

    Mumbai, India Safe Pro Fire Services Full time

    Were looking for a Technical Support Engineer to help customers troubleshoot and resolve technical issues. You'll work closely with product and engineering teams to ensure a smooth user experience.

  • Technical Support Engineer

    3 days ago

    Mumbai, Maharashtra, India Safe Pro Fire Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Were looking for a Technical Support Engineer to help customers troubleshoot and resolve technical issues. You'll work closely with product and engineering teams to ensure a smooth user experience.

  • Technical Support Engineer

    16 hours ago

    Mumbai, Maharashtra, India ANS TECHNOCRAFTS LLP Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionANS Technocrafts LLP is a prominent distributor in the Physical Security, Safety, RFID, and Printing Solutions domain. The company has been operational since 2017 and collaborates with over 400 resellers nationwide. ANS Technocrafts LLP specializes in FIDO Key, Smart Card Reader, RFID Solutions, RFID Tags & Inlays, Barcoding Solutions, and...

  • Technical Support Engineer

    2 weeks ago

    Mumbai, India AVI-SPL Full time

    Job Summary:The AVI-SPL Onsite Technical Support Engineer role will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. The Technical Support engineer role is to provide...

  • Technical Support Engineer

    2 weeks ago

    Mumbai, India AVI-SPL Full time

    Job Summary: The AVI-SPL Onsite Technical Support Engineer role will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. The Technical Support engineer role is to provide...

  • Engineer - Technical Support

    2 weeks ago

    Mumbai, India Charles Technologies Full time

    Charles Technologies is a dynamic startup based in Chennai, focused on building innovative mobile and web applications that elevate user experiences. We are seeking a skilled and passionate Technical Support Engineer to join our growing team in Mumbai to ensure the quality and reliability of our cutting-edge digital products. Key Responsibilities: -...

  • Engineer - Technical Support

    1 week ago

    Mumbai, India Charles Technologies Full time

    Charles Technologies is a dynamic startup based in Chennai, focused on building innovative mobile and web applications that elevate user experiences. We are seeking a skilled and passionate Technical Support Engineer to join our growing team in Mumbai to ensure the quality and reliability of our cutting-edge digital products. Key...

  • Engineer - Technical Support

    1 week ago

    Mumbai, India Charles Technologies Full time

    Charles Technologies is a dynamic startup based in Chennai, focused on building innovative mobile and web applications that elevate user experiences. We are seeking a skilled and passionate Technical Support Engineer to join our growing team in Mumbai to ensure the quality and reliability of our cutting-edge digital products.Key Responsibilities:Provide...

  • Engineer - Technical Support

    1 week ago

    Mumbai, India Charles Technologies Full time

    Charles Technologies is a dynamic startup based in Chennai, focused on building innovative mobile and web applications that elevate user experiences. We are seeking a skilled and passionate Technical Support Engineer to join our growing team in Mumbai to ensure the quality and reliability of our cutting-edge digital products.Key Responsibilities:Provide...

  • Technical Support Engineer

    2 weeks ago

    Mumbai, India VARITE Inc. Full time

    Job Description :Essential Job Functions : - In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the client software and platform.- A successful candidate will be committed to providing amazing customer support...