Engineer - Technical Support

3 weeks ago

Mumbai, India Charles Technologies Full time

Charles Technologies is a dynamic startup based in Chennai, focused on building innovative mobile and web applications that elevate user experiences. We are seeking a skilled and passionate Technical Support Engineer to join our growing team in Mumbai to ensure the quality and reliability of our cutting-edge digital products.

Key Responsibilities:

- Provide Technical support for our Mobile and Web Applications
- On site Support and Implementation of our product to customers
- Investigate and resolve customer-reported issues, bugs, and performance concerns
- Collaborate with Product, QA, and Development teams to escalate and fix complex problems
- Monitor application performance on a regular basis
- Assist in App deployments, Version rollouts and Post-Release monitoring
- Support Internal teams with Technical Insights and solutions.
- Participate in on-call rotations and provide timely responses to critical incidents.
- Ensure compliance with security, privacy, and data protection standards.

Required Qualifications:

- 1-3 years of experience in a Technical Support role.
- Strong understanding of mobile platforms (iOS, Android) and Web Applications.
- Experience with Issue Tracking systems
- Excellent communication and problem-solving skills.

Must Have Skills

- Should have to work in Rotational Shifts (Morning/Afternoon)
- Mandatory Languages to be known - English, Marathi and Hindi

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