Senior Brand Associate – B2B Customization

3 weeks ago

New Delhi, India Polkadot Creative Full time

About the RoleThe role will support the Customization Workstream for B2B Large Corporate OrdersandVendor Operations for Kitchen, Beauty, and Personal Care Appliances (PCA) GLs . The associate will work closely with internal stakeholders across Product, Vendor Ops, and Supply Chain teams to ensure seamless execution of customized bulk orders for enterprise customers and day-to-day operational hygiene for vendor partners. This is a50:50 split role —balancing executional ownership of the customization program and operational support to maintain vendor performance metrics across designated GLs.Key Responsibilities 1. B2B Customization Workstream (50%) Supportend-to-end executionof large corporate orders, including requirement gathering, customization brief consolidation, and coordination with brands and vendors. Liaise withvendors, design teams, and 3P partnersto ensure product customization (packaging, bundling, engraving, labeling, etc.) is completed within agreed SLAs. Track order progress, maintain status dashboards, and raise proactive flags to mitigate risk to delivery timelines. Partner with theBusiness Development and Categoryteams to create repeatable SOPs for future large-order handling. Identify process gaps and drivecontinuous improvementinitiatives to simplify the customization workflow. 2. Vendor Operations – Kitchen, Beauty & PCA GL (50%) Support day-to-dayvendor operational hygieneincluding purchase order (PO) tracking, ASN and GRN issues, inventory reconciliation, and payment query resolution. Partner withVendor ManagersandOps Financeto ensure timely resolution of disputes and maintain healthy vendor scorecard metrics. Monitorinbound performance , order confirmation rates, and defect metrics; raise tickets or coordinate with stakeholders for resolution. Support onboarding and catalog hygiene for new vendors or ASINs as per GL priorities. Maintain aweekly operating rhythm —tracking SLAs, exceptions, and key input metrics across all assigned GLs.Basic Qualifications Bachelor’s degree with 3-4 years of experience in operations, supply chain, or vendor management. Strong communication and coordination skills; ability to manage multiple stakeholders and priorities. Working knowledge of Excel, SQL (preferred), and data reporting tools. High ownership mindset and ability to deliver in fast-paced, ambiguous environments.Preferred Qualifications Prior experience inB2B order management ,customization projects , orvendor operations . Demonstrated ability to identify process bottlenecks and propose data-backed solutions. Exposure toconsumer goods categories(Kitchen, Beauty, or PCA) will be an advantage.Key Success Metrics On-time and error-free delivery of customized B2B orders. SLA adherence for vendor operations metrics (PO confirmation, ASN/GRN compliance, invoice processing). Reduction in manual interventions through process simplification. Partner feedback on responsiveness and reliability.Leadership Principles in Action Ownership:Takes complete responsibility for execution and follow-through on commitments. Bias for Action:Acts with urgency to resolve bottlenecks and maintain delivery timelines. Earn Trust:Builds strong working relationships with vendors, brands, and internal teams. Deliver Results:Focuses on accuracy, timeliness, and measurable improvement in operational KPIs.

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