Tesco - Manager - Service Management

About the role:

- Scope of work includes standardized service areas / lines with limited volatility & limited change mgmt, practices

- Work with partners across geographies for multiple verticals within function to implement SMO approach

- Ensure service improvement plans are tracked & brought to closure SPOC to liaison with the customer in case of any issue or concern related to service delivery across the function

- Establish and maintain relationships with customer, suppliers & third party vendors

- Have the potential to interact and participate in functional Leadership meetings

- Responsible for any update/change in the Master Service Agreements Work with GPO's and ops team to understand the change in process and its impact on services

- Define, agree & Implement any change in the Service management delivery across the layers of hierarchy Promote a culture of CI and ensuring all process are documented

- Create, agree and drive the key guidelines/approach to a incremental transition

- Define, agree & periodically review the Service governance mechanism across the layers

- Through regular and systematic reporting analyze and highlight any irregularities in service delivery

- End to end ownership of service reporting and governance rigor through problem and performance management

- Following our Business Code of Conduct and always acting with integrity and due diligence.

You will be responsible for:

Refer to "About the Role".

You will need:

- Functional domain experience (e.g., People, Finance, Product etc).

- Understanding of Service management principles and frameworks.

- MS Office (excel,powerpoint, sharepoint etc).

- Adv Analytical Ability.

- Stakeholder management.

- Project management tools and techniques.

- ITIL certification is preferable.

- End to end working knowledge of domain.

- Working in cross functional environment.

Whats in it for you?

- At Tesco, we are committed to providing the best for you.

- As a result, our colleagues enjoy a unique, differentiated, market competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.

- Our Tesco Rewards framework consists of pillars Fixed Pay, Incentives, and Benefits.

- Total Rewards offered at Tesco is determined by four principles simple, fair, competitive, and sustainable.

- Salary Your fixed pay is the guaranteed pay as per your contract of employment.

- Performance Bonus Opportunity to earn additional compensation bonus based on performance, paid annually.

- Leave & Time-off Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the companys policy.

- Making Retirement Tension-FreeSalary In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.

- Health is Wealth Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family.

- Our medical insurance provides coverage for dependents including parents or in-laws.

- Mental Wellbeing We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.

- Financial Wellbeing Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.

- Save As You Earn (SAYE) Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.

- Physical Wellbeing Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.

About Us:

Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets.

Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers.

With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers.

Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues.

Tesco Business Solutions:

Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation.

TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science.

With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland.

The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business.

TBS's focus is on adding value and creating impactful outcomes that shape the future of the business.

TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation.