Assistant Manager- Operations
3 weeks ago
Skills: - Minimum 3+ years of Team Handling experience at Banking or BFSI contact centre.- Strong leadership abilities to guide, inspire, and manage a diverse team effectively. - Excellent verbal and written communication skills to interact with team members, customers, and management. - Advanced problem-solving skills to handle complex customer issues and operational challenges. - Ability to analyse performance data and identify trends or areas for improvement. - Strong focus on customer service and the ability to lead the team in delivering exceptional service. - Effective time management skills to handle multiple tasks and responsibilities efficiently. - Familiarity with banking systems, CRM software, and contact centre technologies. Job role: - Oversee daily operations of the team, ensuring that performance standards and targets are met. - Manage shift schedules and handle requests for time off to ensure adequate coverage. - Foster a positive team environment and motivate team members to achieve high performance. - Monitor and evaluate calls, emails, and chat interactions to ensure adherence to quality standards and banking policies. - Provide constructive feedback to team members, addressing areas for improvement and recognizing accomplishments. - Track key performance indicators (KPIs) such as average handle time, first call resolution, and customer satisfaction scores etc. - Identify training needs and coordinate additional training sessions to enhance team skills and knowledge. - Support the professional development of team members by identifying strengths and areas for growth. - Handle escalated customer issues that require advanced problem-solving and intervention. - Implement strategies to enhance customer service quality and address common service issues or complaints. - Promote and enforce best practices in customer service to improve overall team performance. - Ensure clear and effective communication within the team and between the team and other departments. - Prepare and present reports on team performance, customer feedback, and operational issues to management. - Address any operational or team-related challenges promptly and effectively. - Ensure that the team adheres to banking regulations, compliance requirements, and internal policies. - Identify potential risks or issues in processes and work to mitigate themGraduation is Mandatory
-
Assistant Manager
1 week ago
Delhi, Delhi, India Legal operations Full time ₹ 4,00,000 - ₹ 6,00,000 per yearRequisition Id: As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can...
-
Assistant Manager Security
1 week ago
Delhi, Andhra Pradesh, India Legal operations Full time ₹ 45,00,000 - ₹ 90,00,000 per yearAt EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Role name and descriptionAssistant Manager - Security LeadThe Assistant Security Officer will oversee security operations...
-
Assistant Operations Manager
4 weeks ago
New Delhi, India TP Full timeWe’re Hiring || Assistant Manager – OperationsLocation: JaipurProcess: Banking (Domestic)Key Responsibilities:- Manage day-to-day operations for the Banking process, ensuring excellence in delivery and performance.- Lead, motivate, and guide teams to achieve operational and client KPIs.- Analyze performance metrics and implement effective action plans...
-
Assistant Manager
3 days ago
New Delhi, India Anand Rathi Global Finance Limited Full timeKey Responsibilities: Prepare loan maturity data Provide data and support for internal audits, addressing queries and ensuring timely resolution of audit points. Prepare portfolio and financial data reports as per management and regulatory requirements. Manage compliance-related tasks including data submissions, risk categorization, and maintenance of key...
-
Assistant Operations Manager
4 weeks ago
New Delhi, India Allo Health Full timeAssistant Manager – Operations (QSR / F&B Background Preferred)Location: Hyderabad (On-ground role only)Experience: 1–5 YearsCompensation: Up to ₹8 LPACompany: Allo HealthAbout Allo HealthAllo Health is India’s first digital health clinic focused on sexual wellness. We're building a new kind of healthcare experience—judgment-free, tech-enabled, and...
-
Assistant Operations Manager
7 days ago
New Delhi, India Pluckk Full timeJob Title:Assistant Manager - Last MileLocation:Vashi, Navi Mumbai Department:Operations Experience Required:2–5 years Employment Type:Full-time Night Shift:10pm to 6amAbout the Role: We are looking for a proactive and detail-orientedAssistant Last Mile Managerto support and execute last mile delivery operations in Mumbai. This role involves coordinating...
-
Assistant Manager
6 days ago
Delhi, Pennsylvania, India Legal operations Full time ₹ 12,00,000 - ₹ 24,00,000 per yearRequisition Id : As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can...
-
Assistant Manager
1 week ago
Delhi, Andhra Pradesh, India Legal operations Full time ₹ 12,00,000 - ₹ 36,00,000 per yearReq id The opportunity : Assistant Manager-National-TAX-TAX - PAS - Payroll Operate - New DelhiTAX - PAS - Payroll Operate : Our globally connected tax professionals offer associated services across all tax disciplines to help the clients prosper in an era of rapid change. We combine our exceptional knowledge and experience with the people and technology...
-
Assistant Operations Manager
4 weeks ago
New Delhi, India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...
-
Operations Assistant
4 weeks ago
New Delhi, India Softglare Full timeWe are looking for a highly organized and proactive Operations Assistant to support our daily business operations and ensure seamless coordination across departments. The ideal candidate will have strong analytical and multitasking skills, a process-oriented mindset, and a keen eye for operational efficiency. This role plays a vital part in maintaining...