Senior Customer Relations Manager

1 month ago

Navi Mumbai, India Holistic Full time

ARCHITECT / CIVIL ENGINEER / MBA / REAL ESTATE BACKGROUND PREFERRED

Experience: 5+ YEARS


Location: Navi Mumbai, India (In-office position)


At Holistic Nature Homes, we are more than builders – we are creators of nature-centric living and customized second homes. From land procurement to designing the perfect nature home, from building it to managing the property, we curate every step.


Key Responsibilities:

  1. Serve as the primary point of contact for a portfolio of clients, building strong relationships and understanding their business needs and objectives.
  2. Act as an advocate for clients within the company, coordinating cross-functional teams to deliver on client commitments and resolve any issues or concerns.
  3. Proactively engage with clients to identify opportunities for upselling or cross-selling additional products or services.
  4. Monitor client satisfaction and loyalty metrics, taking action to address any areas of dissatisfaction and ensure high levels of customer retention.
  5. Collaborate with sales, product, and support teams to ensure a seamless transition from sales to post-sales activities.
  6. Develop and implement account management plans and strategies to maximize customer lifetime value and drive revenue growth.
  7. Provide regular updates and reports to senior management on client relationships, satisfaction levels, and revenue forecasts.
  8. Stay up-to-date with industry trends, best practices, and emerging technologies in customer relationship management.
  9. Mentor and coach junior members of the customer relationship management team, providing guidance and support as needed.


Qualifications and Requirements:

  • Bachelor’s degree in Business Administration, Civil Engineering, Architecture, Interior Designer, Marketing, or related field. MBA preferred.
  • Proven track record of success in customer relationship management, with at least 5 years of experience in a similar role.
  • Strong interpersonal and communication skills, with the ability to build rapport and trust with clients at all levels.
  • Excellent problem-solving and conflict resolution skills, with a focus on delivering solutions that meet client needs.
  • Ability to manage multiple priorities and deadlines in a fast-paced and dynamic environment.
  • Results-oriented mindset with a focus on achieving customer satisfaction and retention goals.
  • Experience working with CRM software and other customer management tools.
  • Strong leadership and team management skills, with the ability to inspire and motivate others.
  • Willingness to travel as needed to meet with clients or attend industry events.


CTC: 5-7LPA +INCENTIVES

Note: Compensation (CTC) is subject to experience and qualifications.


  • Senior Customer Relations Manager

    1 month ago

    Navi Mumbai, India Holistic Full time

    ARCHITECT / CIVIL ENGINEER / MBA / REAL ESTATE BACKGROUND PREFERREDExperience: 5+ YEARSLocation: Navi Mumbai, India (In-office position)At Holistic Nature Homes, we are more than builders – we are creators of nature-centric living and customized second homes. From land procurement to designing the perfect nature home, from building it to managing the...

  • Media Relations and Client Servicing Executive

    3 days ago

    Mumbai, India The Bloomingdale Public Relations Full time

    Position: - **Media Relations And Client Servicing Executive** Location: - Mumbai Job Role: - Job description: - Media pitching and monitoring - Making Pitch Notes/Quotes for clients - Proactively supporting senior team members with day to day tasks e.g. updating media lists, coordinating team meetings, desk research, internal coordination, etc -...

  • Customer Relation Executive

    1 week ago

    Navi Mumbai, India Healing Hands Clinic Full time

    Position Overview: As a Customer Relations Executive, your primary responsibility will be to foster positive relationships with patients and ensure their satisfaction with the products or services provided by the organization. You will serve as a point of contact for patients, addressing their inquiries, resolving concerns, and managing feedback. Your role...

  • Media & Public Relations (PR) Internship

    2 weeks ago

    Mumbai, Maharashtra, India Viewpoint Public Relations Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Draft the press release2. Manage media relations with mainline dailies/fashion magazines/electronic media/online media3. Work on client servicing, managing events/press conferences4. Maintain coordination with fashion stylists5. Work on celebrity management, preparing...

  • Media & Public Relations (PR) Internship

    2 months ago

    Mumbai, Maharashtra, India Viewpoint Public Relations Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Draft the press release2. Manage media relations with mainline dailies/fashion magazines/electronic media/online media3. Work on client servicing, managing events/press conferences4. Maintain coordination with fashion stylists5. Work on celebrity management, preparing...

  • Media & Public Relations (PR) Internship

    1 month ago

    Mumbai, Maharashtra, India Viewpoint Public Relations Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Draft the press release2. Manage media relations with mainline dailies/fashion magazines/electronic media/online media3. Work on client servicing, managing events/press conferences4. Maintain coordination with fashion stylists5. Work on celebrity management, preparing...

  • Customer Relations Manager

    2 months ago

    Mumbai, India CloudHire Full time

    Job Overview:We are seeking a highly organized and customer-focused CRM Specialist to join our real estate development team. In this role, you will be responsible for managing our customer relationship management (CRM) system and ensuring the seamless flow of information between our sales and marketing teams. Your primary goal is to enhance customer...

  • Customer Relations Manager

    2 weeks ago

    Mumbai, India CloudHire Full time

    Job Overview:We are seeking a highly organized and customer-focused CRM Specialist to join our real estate development team. In this role, you will be responsible for managing our customer relationship management (CRM) system and ensuring the seamless flow of information between our sales and marketing teams. Your primary goal is to enhance customer...

  • IIT Bombay

    2 weeks ago

    Mumbai, India Indian Institute of Technology Bombay Development and Relations Foundation Full time

    Manager/Senior Manager - Donor Relations - Stewardship Our Vision: Further IIT Bombay's tradition of excellence in engineering and technology by fostering strong relationships with its alumni, corporations and philanthropists.About us:Indian Institute of Technology Bombay - Development and Relations Foundation (DRF) is a not-for-profit section 8 unit....

  • IIT Bombay

    4 weeks ago

    Mumbai, India Indian Institute of Technology Bombay Development and Relations Foundation Full time

    Manager/Senior Manager - Donor Relations - Stewardship Our Vision: Further IIT Bombay's tradition of excellence in engineering and technology by fostering strong relationships with its alumni, corporations and philanthropists.About us:Indian Institute of Technology Bombay - Development and Relations Foundation (DRF) is a not-for-profit section 8 unit....

  • Customer Sales Executive

    2 months ago

    Navi Mumbai, India Altius Customer Services Pvt Ltd Full time

    **About US** Altius started its operations in early 2002 as consultants and has rapidly grown into a diversified company with zealous experts from various sectors catering to our Clients transformation. We handle customer lifecycle management through our Digital Marketing, Information Technology & Business Process units. Headquartered in Mumbai and...

  • Customer Relations Executive

    6 days ago

    Navi Mumbai, India Makoto HR Solutions Full time

    Job Openings with **Residential Site** **Customer Relation Executive** Location **:Navi Mumbai** Salary range up to **:4.50 LPA** Qualification **:Graduate** Job Role: Applicant should be a graduate and have **Good Communication Skill in English.** Applicant Should having relevant experience into handling **Residential Site**. Have experience, Like...

  • Senior Customer Project Manager

    2 weeks ago

    navi mumbai, India Yotta Data Services Private Limited Full time

    Hiring for Senior Project ManagerExperience 15+ yearsJob Location: Panvel / Airoli & NoidaNote: Data Centre Experience is RequiredNotice Period: Immediate / 30 Days / NegotiableRoles & Responsibilities:Communication Process to Follow:· Detailed reading of all the services, product procured by customer.· Connect via (Phone & Mail) with the SPOC at customer...

  • Senior Manager, Agency Relations

    2 months ago

    Mumbai, India JioSaavn Full time

    JOB TITLE: SENIOR MANAGER, AGENCY RELATIONSLOCATION: GURUGRAM, INDIAROLE:As Senior Manager, Agency Relations you will be expected to increase engagement and brand loyalty while developing strong relations with our agency partners. For this job position, we require a resourceful and creative problem solver with strong interpersonal skills and positive...

  • Senior Customer Project Manager

    22 hours ago

    Navi Mumbai, Maharashtra, India Yotta Data Services Private Limited Full time

    Hiring for Senior Project Manager Experience 15+ years Job Location: Panvel / Airoli & Noida Note: Data Centre Experience is Required Notice Period: Immediate / 30 Days / Negotiable Roles & Responsibilities: Communication Process to Follow: · Detailed reading of all the services, product procured by customer. · Connect via (Phone & Mail) with the SPOC...

  • Senior Customer Project Manager

    4 weeks ago

    Navi Mumbai, India Yotta Data Services Private Limited Full time

    Hiring for Senior Project ManagerExperience 15+ yearsJob Location: Panvel / Airoli & NoidaNote: Data Centre Experience is RequiredNotice Period: Immediate / 30 Days / NegotiableRoles & Responsibilities:Communication Process to Follow:· Detailed reading of all the services, product procured by customer.· Connect via (Phone & Mail) with the SPOC at customer...

  • Senior Customer Project Manager

    2 weeks ago

    Navi Mumbai, India Yotta Data Services Private Limited Full time

    Hiring for Senior Project ManagerExperience 15+ yearsJob Location: Panvel / Airoli & NoidaNote: Data Centre Experience is RequiredNotice Period: Immediate / 30 Days / NegotiableRoles & Responsibilities:Communication Process to Follow:· Detailed reading of all the services, product procured by customer.· Connect via (Phone & Mail) with the SPOC at customer...

  • Senior Customer Project Manager

    2 weeks ago

    Navi Mumbai, India Yotta Data Services Private Limited Full time

    Hiring for Senior Project Manager Experience 15+ years Job Location: Panvel / Airoli & Noida Note: Data Centre Experience is Required Notice Period: Immediate / 30 Days / Negotiable Roles & Responsibilities: Communication Process to Follow: · Detailed reading of all the services, product procured by customer. · Connect via (Phone & Mail) with the SPOC...

  • Senior Customer Project Manager

    2 weeks ago

    Navi Mumbai, India Yotta Data Services Private Limited Full time

    Hiring for Senior Project ManagerExperience 15+ yearsJob Location: Panvel / Airoli & NoidaNote: Data Centre Experience is RequiredNotice Period: Immediate / 30 Days / NegotiableRoles & Responsibilities:Communication Process to Follow:· Detailed reading of all the services, product procured by customer.· Connect via (Phone & Mail) with the SPOC at customer...

  • Senior Customer Project Manager

    4 weeks ago

    Navi Mumbai, India Yotta Data Services Private Limited Full time

    Hiring for Senior Project ManagerExperience 15+ yearsJob Location: Panvel / Airoli & NoidaNote: Data Centre Experience is RequiredNotice Period: Immediate / 30 Days / NegotiableRoles & Responsibilities:Communication Process to Follow:· Detailed reading of all the services, product procured by customer.· Connect via (Phone & Mail) with the SPOC at customer...