Customer Relations Manager

2 weeks ago

Mumbai, India CloudHire Full time

Job Overview:

We are seeking a highly organized and customer-focused CRM Specialist to join our real estate development team. In this role, you will be responsible for managing our customer relationship management (CRM) system and ensuring the seamless flow of information between our sales and marketing teams. Your primary goal is to enhance customer engagement, drive sales, and contribute to the growth of our real estate projects.

Key Responsibilities:

1. *CRM System Management:*

- Oversee the CRM platform, ensuring it is up-to-date and functioning effectively.

- Customize and configure the CRM system to align with our specific needs and processes.

- Train and support team members in the use of the CRM system.

2. *Data Management:*

- Maintain and update customer records, ensuring data accuracy and completeness.

- Segment customer data for targeted marketing campaigns and sales strategies.

- Monitor data quality and resolve data-related issues.

3. *Customer Engagement:*

- Develop and implement customer engagement strategies using the CRM system.

- Coordinate with marketing and sales teams to personalize communication with prospects and clients.

- Design and execute email marketing campaigns and follow-up sequences.

4. *Sales Support:*

- Provide sales teams with insights and data to improve lead generation and conversion rates.

- Monitor sales activities and provide regular reports on sales performance.

- Assist in lead nurturing and qualification processes.

5. *Reporting and Analytics:*

- Generate and analyze reports on CRM system usage and customer interactions.

- Provide actionable insights and recommendations based on data analysis.

6. *Integration and Automation:*

- Integrate the CRM system with other tools and platforms (e.g., email marketing software, website forms).

- Automate routine CRM processes to streamline operations and save time.

7. *Compliance:*

- Ensure compliance with data protection and privacy regulations, such as GDPR.

- Maintain data security and privacy standards.


Requirements

- Bachelor's degree in marketing, business, or a related field.

- Proven experience in CRM management, preferably in the real estate or property development industry.

- Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho, or similar platforms).

- Strong analytical skills with the ability to turn data into actionable insights.

- Excellent communication and interpersonal skills.

- Knowledge of marketing strategies and sales processes.

- Attention to detail and data accuracy.

- Ability to work independently and as part of a team.

- Familiarity with data privacy and compliance regulations.


*Additional Information:*

- Looking for female candidates only

- This position may require occasional evening or weekend work during peak sales and marketing campaigns.

- The CRM Specialist will report to the Marketing Manager or Director of Sales and Marketing.

- The role may involve occasional travel to project sites or offsite meetings.

If you are a proactive and detail-oriented professional with a passion for real estate and CRM management, we encourage you to apply for this exciting opportunity to contribute to our real estate development projects and help us build lasting customer relationships.

  • Media & Public Relations (PR) Internship

    1 month ago

    Mumbai, Maharashtra, India Viewpoint Public Relations Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Draft the press release2. Manage media relations with mainline dailies/fashion magazines/electronic media/online media3. Work on client servicing, managing events/press conferences4. Maintain coordination with fashion stylists5. Work on celebrity management, preparing...

  • Media & Public Relations (PR) Internship

    2 months ago

    Mumbai, Maharashtra, India Viewpoint Public Relations Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Draft the press release2. Manage media relations with mainline dailies/fashion magazines/electronic media/online media3. Work on client servicing, managing events/press conferences4. Maintain coordination with fashion stylists5. Work on celebrity management, preparing...

  • Media & Public Relations (PR) Internship

    2 weeks ago

    Mumbai, Maharashtra, India Viewpoint Public Relations Full time

    About the internship:Selected intern's day-to-day responsibilities include: 1. Draft the press release2. Manage media relations with mainline dailies/fashion magazines/electronic media/online media3. Work on client servicing, managing events/press conferences4. Maintain coordination with fashion stylists5. Work on celebrity management, preparing...

  • Media Relations and Client Servicing Executive

    3 days ago

    Mumbai, India The Bloomingdale Public Relations Full time

    Position: - **Media Relations And Client Servicing Executive** Location: - Mumbai Job Role: - Job description: - Media pitching and monitoring - Making Pitch Notes/Quotes for clients - Proactively supporting senior team members with day to day tasks e.g. updating media lists, coordinating team meetings, desk research, internal coordination, etc -...

  • Customer Relation Executive

    2 months ago

    Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILSCandidate must possess minimum relevant work experience of 3-4 years in customer management in Water purifier industry or consumer durables industriesTechnical background/knowledge will be a plusClient Management , Good CommunicationFUNCTIONAL AREACustomer Service, Customer Care, Customer Relation Executive, Customer Relationship, Jobs in Water...

  • Customer Relation Executive

    2 weeks ago

    Mumbai, India timesjobs Full time

    JOB DETAILSCandidate must possess minimum relevant work experience of 3-4 years in customer management in Water purifier industry or consumer durables industriesTechnical background/knowledge will be a plusClient Management , Good CommunicationFUNCTIONAL AREACustomer Service, Customer Care, Customer Relation Executive, Customer Relationship, Jobs in Water...

  • Customer Relation Executive

    1 day ago

    Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILSCandidate must possess minimum relevant work experience of 3-4 years in customer management in Water purifier industry or consumer durables industriesTechnical background/knowledge will be a plusClient Management , Good CommunicationFUNCTIONAL AREACustomer Service, Customer Care, Customer Relation Executive, Customer Relationship, Jobs in Water...

  • Customer Relation Executive

    2 months ago

    Mumbai, India timesjobs Full time

    JOB DETAILSCandidate must possess minimum relevant work experience of 3-4 years in customer management in Water purifier industry or consumer durables industriesTechnical background/knowledge will be a plusClient Management , Good CommunicationFUNCTIONAL AREACustomer Service, Customer Care, Customer Relation Executive, Customer Relationship, Jobs in Water...

  • Customer Relation Executive

    2 weeks ago

    Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILSCandidate must possess minimum relevant work experience of 3-4 years in customer management in Water purifier industry or consumer durables industriesTechnical background/knowledge will be a plusClient Management , Good CommunicationFUNCTIONAL AREACustomer Service, Customer Care, Customer Relation Executive, Customer Relationship, Jobs in Water...

  • Customer Relation Executive

    6 days ago

    Mumbai, India Team Management Services Full time

    Greetings from Team Management Services (TMS), an end-to-end HR consulting services firm! We found your resume suitable for the position of **Customer Relation Executive** currently open with one of our clients in Mumbai and Delhi. **Company Profile**: Our client established in 1983 your one stop shops for anything foreign exchange. Having started out as...

  • Senior Customer Relations Manager

    1 month ago

    Navi Mumbai, India Holistic Full time

    ARCHITECT / CIVIL ENGINEER / MBA / REAL ESTATE BACKGROUND PREFERREDExperience: 5+ YEARSLocation: Navi Mumbai, India (In-office position)At Holistic Nature Homes, we are more than builders – we are creators of nature-centric living and customized second homes. From land procurement to designing the perfect nature home, from building it to managing the...

  • Senior Customer Relations Manager

    1 month ago

    Navi Mumbai, India Holistic Full time

    ARCHITECT / CIVIL ENGINEER / MBA / REAL ESTATE BACKGROUND PREFERREDExperience: 5+ YEARSLocation: Navi Mumbai, India (In-office position)At Holistic Nature Homes, we are more than builders – we are creators of nature-centric living and customized second homes. From land procurement to designing the perfect nature home, from building it to managing the...

  • Customer Relation Executive

    3 days ago

    Mumbai, India Talent Corner Full time

    **JD for the position of Customer Relation Executive.** **Location**:Nariman Point, Mumbai. **Experience**:1 year. **Roles and responsibilities**: - Conduct market research to identify potential customers, market trends, and competitors within the manufacturing industry. - Generate leads and develop new business opportunities through networking,...

  • Customer Relations Executive

    6 days ago

    Mumbai, India Aurassist Health Private Limited Full time

    **Customer Relations Executive** - **Role**:_ The Customer Relations Executive is a Customer Service role ensuring co-ordination with patients and /or their relatives as per the standards laid down by the company. They will be required to travel around the city (inter-state/ inter-city too) and co-ordinate with all the partner associates for a smooth...

  • Customer Relations Executive

    2 months ago

    Mumbai, India JLL Full time

    JLL supports the Whole You, personally and professionally. Customer Relations Executive Property and Asset Management What this Job Involves? You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You...

  • Customer Relations Executive

    2 months ago

    Mumbai, India JLL Full time

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...

  • Customer Relations Executive

    2 weeks ago

    Mumbai, India JLL Full time

    JLL supports the Whole You, personally and professionally. Customer Relations Executive Property and Asset Management Job Overview You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be...

  • Customer Relations Executive

    13 hours ago

    mumbai, India The Plated Project Full time

    Role DescriptionThis is a full-time on-site role for a Customer Relations Executive located in Mumbai.You will manage our customer service operations end-to-end and assist with product listings on our website and Amazon.This role involves handling customer inquiries, resolving order and delivery issues, and ensuring a high level of customer satisfaction.The...

  • Customer Relation Executive

    2 months ago

    Mumbai, India Shri Management Services Full time

    Mumbai, Worli To be responsible for making outbound calls on a daily basis using data provided. - To work closely with the Sales Manager and Sales team to ensure leads are generated within various business sectors. - Handling Customers & their complaints - Feedback callings - Handling Appointments - Managing and scheduling appointments for procedures - To...

  • Customer Relations Executive

    20 hours ago

    Mumbai, Maharashtra, India The Plated Project Full time

    Role DescriptionThis is a full-time on-site role for a Customer Relations Executive located in Mumbai. You will manage our customer service operations end-to-end and assist with product listings on our website and Amazon. This role involves handling customer inquiries, resolving order and delivery issues, and ensuring a high level of customer satisfaction....