Customer Relations Executive

4 months ago

Mumbai, India JLL Full time

JLL supports the Whole You, personally and professionally.

Customer Relations Executive

Property and Asset Management

Job Overview

You will be the face of JLL at the client’s site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for:
Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services.
Maintaining a hospitality outlook and always look presentable.
Taking ownership of the request or complaint and ensuring they are handled effectively within TAT
Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team.
Conducting timely Customer Feedback Surveys and sharing the reports with the client/management.
Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed
Being familiar with lost and found procedures.
Nominating and attending the training programs at site/ JLL office.
Addressing concerns through daily checking of mails for priority requests.
Ensuring closure of complaints by proper communication to stakeholders.
Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc.
Updating the handover/ takeover register before end of shift for all completed/pending tasks.
Managing and participating in events, overlooking general maintenance and guest handling.

**Site details**:
You will be working on _site name __, which is a __type__, located at __location__

**Site dynamics**:
**Work Schedule**: Site team: e.g.: Property Manager +2 Other details if any

**Reporting**:
You will be directly reporting to the Customer Relation Manger /Property Manager as per site.

**Sound like you? Here is what we’re looking for**:
Meticulous and Being Analytical

You must pay attention to detail and have excellent problem-solving skills. Possess the ability to collate information, using logic and reasoning to identify the alternative solutions, conclusions or approaches to problems. You should be able to handle complaints, settle disputes, and resolve grievances and conflicts.

**Qualifications**:
You need to have a relevant educational background in hospitality with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.
Good Communication skills with fluency in English and Hindi language is a must
Willingness to work in flexible shifts, weekends and holidays is an added advantage

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

  • Business Process

    2 weeks ago

    navi mumbai, India Business Process & Customer Relationship Executive Full time

    Job Description:Please find below JD & Skills for Business Process & Customer Relationship ExecutiveSkills : Customer Relations, Business Processes, technical supportRoles & Responsibilities :Be a responsible member of the L1 Support Team.Responsible for handling inbound and outbound calls and emails from customers and resolving their...

  • Business Process

    2 weeks ago

    Navi Mumbai, India Business Process & Customer Relationship Executive Full time

    Job Description: Please find below JD & Skills for Business Process & Customer Relationship Executive Skills : Customer Relations, Business Processes, technical supportRoles & Responsibilities :Be a responsible member of the L1 Support Team.Responsible for handling inbound and outbound calls and emails from customers and resolving their queries.Responsible...

  • Business Process

    2 weeks ago

    Navi Mumbai, India Business Process & Customer Relationship Executive Full time

    Job Description: Please find below JD & Skills for Business Process & Customer Relationship Executive Skills : Customer Relations, Business Processes, technical supportRoles & Responsibilities :Be a responsible member of the L1 Support Team.Responsible for handling inbound and outbound calls and emails from customers and resolving their queries.Responsible...

  • Business Process

    2 weeks ago

    Navi Mumbai, India Business Process & Customer Relationship Executive Full time

    Job Description: Please find below JD & Skills for Business Process & Customer Relationship Executive Skills : Customer Relations, Business Processes, technical support Roles & Responsibilities : Be a responsible member of the L1 Support Team. Responsible for handling inbound and outbound calls and emails from customers and resolving their queries....

  • Public Relations Executive

    3 months ago

    Mumbai, India Spiffy Public Relations Full time

    About the job: Job position | Public Relations Executive Someone bursting with creative ideas and keen to be exposed to the inner workings of the public relations field. If you love fashion as much as we do, it's a bonus! **Requirements**: - Excellent verbal and written communication skills. - Ability to work at a fast pace and under time constraints. -...

  • Business Process

    2 weeks ago

    Navi Mumbai, India Business Process & Customer Relationship Executive Full time

    Job Description:Please find below JD & Skills forBusiness Process & Customer Relationship ExecutiveSkills :Customer Relations, Business Processes,technical supportRoles & Responsibilities :Be a responsible member of the L1 Support Team.Responsible for handling inbound and outbound calls and emails from customers and resolving their queries.Responsible for...

  • Public Relations Executive

    3 weeks ago

    Mumbai, India Leading Public Relations agency Full time

    Greetings from SIA Consultants. We are a leading Recruitment firm which specializes in recruitment majorly for the PR Industry. We have a vacancy with a leading Public Relations (PR) agency in India. Location: MumbaiExperience: 1 to 5 yearsDesignation: Account Executive / Sr. Account Executive / Account ManagerJob Description:This is a client-interactive...

  • Senior Public Relations Executive

    1 week ago

    mumbai, India Leading Public Relations agency Full time

    Greetings from SIA Consultants.We are a leading Recruitment firm which specializes in recruitment majorly for the PR Industry.We have a vacancy with a leading Public Relations (PR) agency in India.Location : MumbaiExperience : 1 to 5 yearsDesignation : Account Executive / Sr. Account Executive / Account ManagerJob Description :This is a client-interactive...

  • Senior Public Relations Executive

    1 week ago

    Mumbai, India Leading Public Relations agency Full time

    Greetings from SIA Consultants. We are a leading Recruitment firm which specializes in recruitment majorly for the PR Industry. We have a vacancy with a leading Public Relations (PR) agency in India. Location : Mumbai Experience : 1 to 5 years Designation : Account Executive / Sr. Account Executive / Account Manager Job Description : This is a...

  • Customer Relation Executive

    4 months ago

    Mumbai, India timesjobs Full time

    JOB DETAILSCandidate must possess minimum relevant work experience of 3-4 years in customer management in Water purifier industry or consumer durables industriesTechnical background/knowledge will be a plusClient Management , Good CommunicationFUNCTIONAL AREACustomer Service, Customer Care, Customer Relation Executive, Customer Relationship, Jobs in Water...

  • Customer Service Executive

    3 months ago

    Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...

  • Media Relations and Client Servicing Executive

    3 months ago

    Mumbai, India The Bloomingdale Public Relations Full time

    Position: - **Media Relations And Client Servicing Executive** Location: - Mumbai Job Role: - Job description: - Media pitching and monitoring - Making Pitch Notes/Quotes for clients - Proactively supporting senior team members with day to day tasks e.g. updating media lists, coordinating team meetings, desk research, internal coordination, etc -...

  • Customer Relation Executive

    3 months ago

    Mumbai, India Talent Corner Full time

    **JD for the position of Customer Relation Executive.** **Location**:Nariman Point, Mumbai. **Experience**:1 year. **Roles and responsibilities**: - Conduct market research to identify potential customers, market trends, and competitors within the manufacturing industry. - Generate leads and develop new business opportunities through networking,...

  • Customer Relation Executive

    1 month ago

    Mumbai, Maharashtra, India SEVEN CONSULTANCY Full time

    Apply for Customer Relation Executive, Career Progress Consultants in Mumbai for 6 - 9 Year of Experience on

  • Customer Relation Executive

    1 month ago

    Mumbai, India SEVEN CONSULTANCY Full time

    Apply for Customer Relation Executive, Career Progress Consultants in Mumbai for 6 - 9 Year of Experience on TimesJobs.com.

  • Customer Relation Executive

    3 months ago

    Mumbai, India Team Management Services Full time

    Greetings from Team Management Services (TMS), an end-to-end HR consulting services firm! We found your resume suitable for the position of **Customer Relation Executive** currently open with one of our clients in Mumbai and Delhi. **Company Profile**: Our client established in 1983 your one stop shops for anything foreign exchange. Having started out as...

  • Customer Relations Executive

    3 months ago

    Mumbai, India Aurassist Health Private Limited Full time

    **Customer Relations Executive** - **Role**:_ The Customer Relations Executive is a Customer Service role ensuring co-ordination with patients and /or their relatives as per the standards laid down by the company. They will be required to travel around the city (inter-state/ inter-city too) and co-ordinate with all the partner associates for a smooth...

  • Customer Relations Executive

    4 weeks ago

    Mumbai, India COWRKS Full time

    A service industry/ F&B professional with experience in building, managing and exceeding customer experience for internal & external stakeholder, increasing catering & F&B sales and organising events. The desired candidate is expected to have experience of working in hotels/corporates overlooking customer relationship, driving banquets, F&B and catering...

  • Customer Relations Executive

    3 months ago

    Mumbai, Maharashtra, India orbitouch outsourcing private limited Full time

    **URGENT HIRING || CUSTOMER RELATIONS EXECUTIVE || MUMBAI** Profile - Customer Relations Executive Experience - 0-3 years Ctc - Depends on the interview Working days - Monday to Saturday Working timings - 10 Am to 6 Pm Job Description / Responsibilities - Be the first point of contact for potential clients and existing clients. - Reach out to all new...

  • Customer Relations Executive

    4 months ago

    Mumbai, India Think Hire Full time

    Hiring for a Client in Mumbai (Mahalaxmi) **Customer Relations Executive** **Job Summary** **Responsibilities** Fluency in English and Hindi is required, regional language will be an added bonus. **Location**: - This is a full time position based in our **flagship store at Mahalaxmi.** **Work days & Time** - Monday to Saturday. 10:30am to 7:30pm (one...