
Magma HDI General Insurance
12 hours ago
Manager - Customer ServiceDepartment: Customer Service & TelesalesLocation: Mumbai (Nahur)Grade/Level: ManagerRole Overview- The Manager - Customer Service is responsible for leading the customer service and telesales teams, ensuring superior customer satisfaction, efficient issue resolution, and continuous process improvement.- This role demands strong leadership and analytical abilities to maintain service excellence across multiple channels.Key Responsibilities:Customer Experience Management:- Oversee day-to-day operations of the customer service team across calls, emails, and chat.- Ensure timely and effective resolution of customer inquiries and complaints.- Analyze customer feedback and develop strategies for service improvement.- Track and monitor key performance metrics such as TAT, CSAT, and resolution rate.Team Leadership & Performance Management:- Lead and mentor team members to deliver exceptional customer service.- Conduct regular coaching, training, and performance reviews.- Ensure adherence to company policies, processes, and compliance requirements.Process Optimization & Reporting:- Identify workflow inefficiencies and implement corrective actions.- Collaborate with Process Excellence, Claims, Underwriting, and Sales teams to improve customer journeys.- Conduct daily huddles, weekly reviews, and Monthly Business Review (MBR) meetings.- Prepare performance reports and insights for management review.Qualifications & Experience:- Graduate / Postgraduate (MBA preferred).- 6-8 years of experience in Customer Service roles, preferably in General Insurance.- Proven track record of leading large customer service or call center teams.- Strong knowledge of CRM systems, complaint management, and service analytics.- Excellent communication, leadership, and problem-solving skills.Reporting Structure:Reports To: Head - Customer Experience & TelesalesDirect Reports: Deputy Manager / Assistant Manager (ref:iimjobs.com)
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Magma HDI General Insurance
13 hours ago
Mumbai, India Magma general Insuarnce Full timeManager - Business Support Group (BSG)Department: Information Technology - Business Support FunctionLocation: Mumbai (Nahur)Grade/Level: Manager / Senior ManagerRole OverviewThe Manager - Business Support Group (BSG) will act as the key liaison between business users, technology teams, and vendors to analyze business needs and deliver effective IT system...
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Magma HDI General Insurance
14 hours ago
Mumbai, India Magma general Insuarnce Full timeDescription: Key Accounts Manager - AcquisitionDepartment: Bancassurance & AlliancesLocation: MumbaiGrade/Level: Senior Manager / General ManagerRole Overview: The Key Accounts Manager Acquisition is responsible for expanding the organizations strategic partnerships across multiple sectors such as Banks, NBFCs, Fintechs, and MFIs. The role involves...
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Magma General Insurance
12 hours ago
Mumbai, India Magma General Insurance Full timeRole Overview :The General Manager CRM & Finance will lead the development, management, and optimization of CRM and financial applications within the organization.The role ensures that IT solutions support business objectives, regulatory compliance, and digital transformation goals.This position requires strong leadership and cross-functional collaboration...
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Magma General Insurance
14 hours ago
Mumbai, India Magma General Insurance Full timeDescription : Lead IntegrationDepartment : Information TechnologyLocation : Mumbai (Nahur)Grade/Level : M / GMRole Overview :- The Lead Integration is responsible for overseeing the design, development, and maintenance of scalable integration solutions across multiple business systems.- This includes leading a team of integration specialists and ensuring...
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Magma General Insurance
12 hours ago
Mumbai, India Magma General Insurance Full timeInformation TechnologyLocation: Mumbai (Nahur)Grade/Level: Assistant Manager / Deputy ManagerRole Overview:The App Support Manager ensures the seamless operation, maintenance, and enhancement of all core and peripheral business applications.The role involves technical troubleshooting, documentation, integration support, and continuous improvement initiatives...
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Magma General Insurance
12 hours ago
Mumbai, India Magma General Insurance Full timeDescription : Mobile App ManagerDepartment : Information TechnologyLocation : Mumbai (Nahur)Grade/Level : CMRole Overview : The Mobile App Manager will be responsible for the complete lifecycle of the companys mobile applications from ideation and design to deployment and continuous optimization.This role involves collaboration with product owners,...
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Business Accounting Group
2 weeks ago
Mumbai, India Magma General Insurance Limited Full timeDepartment: CAGTotal Work Experience: 6-10 YearsEducation: CAJob description:-Review of Financial Statements of Insurance Company on monthly basis.Regulatory compliance as stipulated by the regulator / other statute.Responsible for quarterly and annual audit, interaction with statutory/internal auditorsERP ImplementationGL reviewDrive various new business...
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Business Accounting Group
2 weeks ago
Mumbai, India Magma General Insurance Limited Full timeDepartment: CAG Total Work Experience: 6-10 Years Education: CA Job description:- - Review of Financial Statements of Insurance Company on monthly basis. - Regulatory compliance as stipulated by the regulator / other statute. - Responsible for quarterly and annual audit, interaction with statutory/internal auditors - ERP Implementation - GL review -...
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Business Accounting Group
1 week ago
Mumbai, India Magma General Insurance Limited Full timeDepartment: CAGTotal Work Experience: 6-10 YearsEducation: CAJob description:-- Review of Financial Statements of Insurance Company on monthly basis.- Regulatory compliance as stipulated by the regulator / other statute.- Responsible for quarterly and annual audit, interaction with statutory/internal auditors- ERP Implementation- GL review- Drive various new...
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Business accounting group
3 days ago
Mumbai, India Magma General Insurance Limited Full timeDepartment: CAGTotal Work Experience: 6-10 YearsEducation: CAJob description:-- Review of Financial Statements of Insurance Company on monthly basis.- Regulatory compliance as stipulated by the regulator / other statute.- Responsible for quarterly and annual audit, interaction with statutory/internal auditors- ERP Implementation- GL review- Drive various new...