OYO - Lead - Franchise Excellence/Analytics & Projects

2 weeks ago

Gurugram, India OYO Full time

About the Role:

At G6 Hospitality, the Franchise Excellence team drives process improvement, builds SOPs, ensures seamless operations, manages the franchise helpdesk, and delivers product excellence. We are looking for an Analytics & Projects Lead to spearhead data-driven initiatives that enhance efficiency, optimize processes, and generate actionable insights across our franchise network.

Key Responsibilities:

- Develop, monitor, and report on KPIs for franchise operations, helpdesk performance, and SOP adherence.

- Use SQL, Python, and advanced Excel to design dashboards, analyze trends, and generate insights.

- Lead process improvement and automation projects, from scoping to execution and scaling.

- Drive structured project management across initiatives, ensuring stakeholder alignment and measurable outcomes.

- Prepare executive-level presentations and recommendations for leadership decision-making.

Required Skills & Qualifications:

- Bachelor's/Master's degree from a premier institute.

- 3-4 years' experience in analytics, process excellence, or project management.

- Strong technical skills: SQL, Python, and advanced Excel.

- Proven ability to deliver insights that drive operational impact at scale.

- Excellent problem-solving, communication, and stakeholder management skills.

- Track record of leading cross-functional projects with measurable results.

(ref:iimjobs.com)

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